Tr Customer Support Officer

Job Title Customer Support Officer Designation TR Customer Support Officer Location Mph-Cybercity Tower 4 Pune IN Job Summary We are seeking a dedicated and detail-oriented Customer Support Officer to join our team The ideal candidate will possess strong knowledge in the insurance sector and demonstrate exceptional communication skills both written and spoken This role is crucial in providing outstanding support to our clients ensuring their inquiries and concerns are addressed promptly and effectively Responsibilities Respond to customer inquiries regarding insurance products and services providing accurate and timely information Assist clients in understanding their insurance policies coverage options and claims processes Document customer interactions and maintain detailed records of inquiries and resolutions Collaborate with internal teams to resolve complex customer issues and enhance service delivery Conduct follow-ups with clients to ensure satisfaction and address any ongoing concerns Stay updated on industry trends product knowledge and regulatory changes to provide informed support Participate in training sessions and workshops to improve product knowledge and customer service skills Contribute to the development of customer support processes and best practices Mandatory Skills Strong knowledge of insurance products and services Excellent communication skills both written and spoken with the ability to convey complex information clearly Proficient in using customer support software and tools Strong problem-solving skills and the ability to think critically under pressure Ability to work collaboratively in a team-oriented environment Preferred Skills Familiarity with customer relationship management CRM systems Experience in a customer service or support role within the insurance industry Ability to handle difficult conversations with empathy and professionalism Strong organizational skills and attention to detail Qualifications A bachelor s degree in business communications or a related field is preferred Relevant certifications in insurance or customer service are a plus Demonstrated ability to learn quickly and adapt to new processes and technologies If you are passionate about providing exceptional customer service and have a strong background in insurance we encourage you to apply for this exciting opportunity to join our team About Mphasis Mphasis applies next-generation technology to help enterprises transform businesses globally Customer centricity is foundational to Mphasis and is reflected in the Mphasis Front2Back TM Transformation approach Front2Back TM uses the exponential power of cloud and cognitive to provide hyper-personalized C X2C2TM 1 digital experience to clients and their end customers Mphasis Service Transformation approach helps shrink the core through the application of digital technologies across legacy environments within an enterprise enabling businesses to stay ahead in a changing world Mphasis core reference architectures and tools speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients Equal Opportunity Employer Mphasis is an equal opportunity affirmative action employer We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race gender national origin ancestry age color religious creed marital status genetic information sexual orientation gender identity gender expression sex including pregnancy breast feeding and related medical conditions mental or physical disability medical conditions military and veteran status or any other status or condition protected by applicable federal state or local laws governmental regulations and executive orders View the EEO in the law poster here view the EEO in the law supplement here To view the pay transparency nondiscrimination provision please click here and to view the E-Verify posting click here Mphasis is committed to providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of disability to search and apply for a career opportunity please send an email to accomodationrequest mphasis com and let us know your contact information and the nature of your request About Company Mphasis is a leading IT solutions provider offering Applications Business Process Outsourcing BPO and Infrastructure services globally through a combination of technology knowhow domain and process expertise The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers We have been recently felicitated by the economic times as the most distinguished digital company 2015 We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings