Service Coordinator

2 days ago

Mumbai Maharashtra, India Crystal Cold Chain Solution Company Full time

Report to: Service Manager/Operations Head Job Summary:
Job Summary:
Key Responsibilities:
Customer Interaction: Act as the main contact for customers, addressing service inquiries and providing technical assistance on refrigerated containers.
Service Coordination: Schedule and manage service operations between customers and the technical team, ensuring timely and efficient service.
Technical Support: Leverage technical knowledge to assist in troubleshooting and resolving refrigerated container issues.
Documentation & Reporting: Maintain detailed records of service requests, follow-ups, and generate periodic performance reports.
After-Sales Support: Manage after-sales services, including AMC renewals, spare parts management, and follow-up on service satisfaction.

Qualifications and Skills:
B. Tech in Mechanical, Electrical, or related engineering field.
Minimum 1-3 years of experience in the refrigerated container industry or related field.
Strong knowledge of refrigerated containers, including their operation, maintenance, and troubleshooting.
Ability to understand and convey technical information to non-technical customers.
Excellent communication skills, both verbal and written.
Proficiency in MS Office (Word, Excel, PowerPoint) and CRM software.
Ability to multitask, prioritize, and manage time efficiently.
Strong customer service orientation and problem-solving skills.

Preferred Qualifications:
Experience working in a customer-facing role, ideally in the cold chain logistics or refrigerated container business.
Knowledge of spare parts management and service contract coordination.
Familiarity with service management software and ticketing systems.

  • Service Coordinator

    1 week ago

    Virar, Mumbai, Maharashtra, India PT Ecological Service Pvt Ltd Full time

    1. To Manager the following KEY RESULT AREAS: (mention KPI and specific targets) A. Schedule service visits, maintenance activities, B. Assign service technicians to specific tasks and projects. C. Ensure that all service activities comply D. quality checks and inspections verify proper operation 2. To Facilitate/Coordinate following activities: A. To...

  • Service Coordinator

    4 days ago

    Virar, Mumbai, Maharashtra, India PT Ecological Service Pvt Ltd Full time

    1. To Manager the following KEY RESULT AREAS: (mention KPI and specific targets) A. Schedule service visits, maintenance activities, B. Assign service technicians to specific tasks and projects. C. Ensure that all service activities comply D. quality checks and inspections verify proper operation 2. To Facilitate/Coordinate following activities: A. To...

  • Service Coordinator

    2 days ago

    Mumbai, Maharashtra, India Excel Electro Industries & Leasing Pvt Ltd Full time

    Job title - Service Coordinator Qualification - Graduated or equivalent Degree/Diploma Language known - English & Hindi(Must) Job location - Churchgate Experience - 2 to 5 yrs The Service Coordinator manages the schedules and day to day operations of all the Technical Service Personnel. He/She must be able to manage Technical Service Personnel in a...

  • Service Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India World Traders Mfg.co Full time

    The Service Coordinator manages the schedules and day to day operations of all the Technical Service Personnel. He/She must be able to manage Technical Service Personnel in a professional manner. The work environment is fast paced and the Coordinator will need to be able to make quick and sound decisions. The Coordinator is responsible for working in tandem...

  • Service Coordinator

    1 week ago

    Mumbai, Maharashtra, India Talencia Integrated solutions Full time

    Experience - 5 years - Coordinate and schedule service appointments and field visits for service technicians. - Serve as the primary point of contact for customers regarding service inquiries and requests. - Monitor and track service orders to ensure timely completion. - Maintain and update service records and documentation in the service management...

  • Service Coordinator

    2 weeks ago

    Mumbai, Maharashtra, India GREENVOLUTION Full time

    **Responsibilities**: - Coordinate service requests from initiation to resolution, ensuring adherence to Service Level Agreements (SLAs). - Act as the primary point of contact between customers and the service center, providing timely updates and feedback. - Conduct aggressive follow-up with the service center to expedite resolution and closure of service...

  • Service Coordinator

    4 days ago

    Mumbai, Maharashtra, India Anther Human Resource Solutions Full time

    **Key Responsibility Areas (KRA) for Service Coordinator** - **Customer Interaction** - Engage with customers to understand their concerns and provide appropriate resolutions. - **Complaint Assignment** - Allocate service requests to technicians or service agencies based on location and expertise. - **TAT Management** - Ensure timely resolution of service...

  • Service Coordinator

    1 week ago

    Navi Mumbai, Maharashtra, India Happiest Solutions Full time

    JD - Service Coordinator, Sanpada Mumbai No. of positions-1 Employment Type: Full Time Experience: Min 2 years or above in Industrial service coordination Qualification: Min Graduate (PG will be an added advantage) RESPONSIBILITIES: - Coordinate with customers/ Dealers for their service-related requests or complaints. - Assessing the service needs of clients...

  • Service Coordinator

    4 days ago

    Navi Mumbai, Maharashtra, India Happiest Solutions Full time

    Experience 3-4 years Qualification High School Diploma or equivalent; Associate's or Bachelor's degree preferred Job Summary We're seeking a highly organized and customer-focused Service Coordinator to manage service requests, coordinate with technicians, and provide exceptional customer service. Key Responsibilities 1. Service Request Management:...

  • Service Coordinator

    1 week ago

    Navi Mumbai, Maharashtra, India Prama Instruments Pvt. Ltd Full time

    **About Prama Instruments Pvt. Ltd.**: **Job Summary**: The Service Coordinator is responsible for managing and coordinating all service-related activities, including scheduling service visits, tracking service requests, liaising between customers and service engineers, and ensuring timely resolution of service issues. This role is pivotal in ensuring...