Online Reputation Associate

2 weeks ago

HSR Layout Bengaluru Karnataka, India Brightchamps Full time

A global live-learning edtech platform for kids from 6 to 16 years to learn next-gen life skills such as Coding, Financial Literacy, Communication Skills and Robotics. BrightCHAMPS is currently valued at $650 million with a $63 million investment, and services 30+ countries (India, Indonesia, US, UAE, Vietnam, and many other countries across SEA and MENA) in 12+ languages across its 4 verticals.

**What is this role about?**
- Monitor and review user comments, suggestions, feedback and complaints

across social handles and platforms manually and using the related tools wherever

possible
- Connect, converse and engage with the target audience on digital platforms &
across, on behalf of the brand thereby attending response management
- Respond to negative comments and feedback, and redress complaints within the

client's specified turn-around time thus making the user journey with the brand

worthwhile
- Create brand awareness by primary means of addressing user queries and

maintaining the brand reputation by changing the perception of people online
- Acknowledge compliments & showcasing the same on-brand social media pages

**Pre-requisites**:

- 2+ years of experience in Online Reputation Management or related field
- Someone with an ownership mindset
- Result-driven go-getter who thrives in a performance-driven environment
- Highly ambitious individuals who rise to challenging targets
- Quick learner who can understand the product in and out within a couple of days

**Notice Period**:

- Immediate joiner

Pay: ₹4.00 - ₹6.00 per year

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Work Location: In person

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