Customer Service Representative

2 weeks ago


Gurgaon, India ZFunds Full time

About the job

**Responsibilities**:
Build sustainable relationships and trust with customer through open and interactive communication.

Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution.

Maintain a high level of customer satisfaction through prompt and efficient service.

Collaborate with cross-functional teams to address customer needs and provide timely resolutions.

Document and update customer interactions in the CRM system.

Continuously improve knowledge of products, services, and processes to better assist customers.

**Qualifications**:

- At least 1 year of relevant work experience
- Proven customer support experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and manage time effectively.
- Graduation Mandatory.

**Salary**: ₹7,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service (required)

**Language**:

- English (preferred)
- Hindi (preferred)



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