Customer Care Executive

2 weeks ago

Remote, India R D Overseas Full time

**Key Responsibilities**

**Customer Interaction**:
**Handle incoming calls from customers promptly and professionally.**

**Provide Information About Products, Services, And Company Policies.**

**Address customer inquiries, concerns, and complaints effectively.**

**Issue Resolution**

**Troubleshoot and resolve customer issues or complaints in a timely manner.**

**Escalate complex issues to appropriate departments for further investigation.**

**Data Entry**

**Accurately and efficiently input customer information and details into the company's database.**

**Product Knowledge**

**Stay informed about the company's products, services, and promotions to provide accurate information to customers.**

**Quality Assurance**

**Adhere to established call center protocols and quality standards.**

**Ensure compliance with company policies and procedures.**

**Multitasking**

**Handle multiple tasks simultaneously, such as managing calls, navigating computer systems, and updating customer records.**

**Team Collaboration**

**Collaborate with team members and other departments to resolve customer issues and improve overall customer satisfaction.**

**Documentation**

**Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints.**

**Adaptability**

**Adapt to changes in product offerings, policies, and procedures, and effectively communicate these changes to customers.**

**Qualifications**

**High school diploma or equivalent; college degree is a plus.**

**Proven customer service experience, preferably in a call center environment.**

**Excellent communication skills, both verbal and written.**

**Strong problem-solving and decision-making abilities.**

**Proficiency in using call center software and computer systems.**

**Ability to work in a fast-paced and dynamic environment.**

**Strong attention to detail and accuracy.**

**Working Conditions**

**Call Center environment with a focus on providing excellent customer service.**

**May involve evening, weekend, or holiday shifts.**

**Skills: computer systems,customer interactions,company policies,quality standards,navigating computer systems,input customer information,call center protocols,resolve customer issues,escalate complex issues,call center software,updating customer records,company policies and procedures,adapt to changes in product offerings**

Pay: ₹22,000.00 per month

**Benefits**:

- Flexible schedule
- Internet reimbursement
- Work from home

Schedule:

- UK shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 2 years (preferred)
- Customer service: 2 years (required)
- total work: 3 years (preferred)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: Remote

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