Customer Care Executive

6 days ago

Remote, India BBC Global ServicesSnapscale Full time

Job Title: Customer Care Executive

enthusiastic about joining our team, please submit your resume. USA clients appreciate

proactive problem solving ability. Be prepared to adapt to different communication

Key Responsibilities:
1. Respond to customer inquiries and provide assistance in a professional and timely

manner.

2. Communicate effectively English to ensure clear understanding of

customer needs.

3. Handle customer concerns, complaints, and escalations with empathy and resolution
- oriented approach.

4. Maintain accurate records of customer interactions and transactions.

5. Collaborate with cross-functional teams to address customer issues and improve service

quality.

6. Stay updated on product knowledge and company policies to provide accurate

information to customers.

Qualifications: Any Graduate, Excellent communication in English.

**Required Skills**:
1. Proficiency in English.

2. Strong interpersonal and communication skills.

3. Problem-solving abilities with a customer-centric mind-set.

4. Ability to handle high-pressure situations and meet performance targets.

5. Familiarity with customer relationship management (CRM) tools is a plus. (Medical Billing

exp. is most preferable)

**Job Type**: Permanent Work from Home

Experiences: Minimum of 1-4 years of experience in customer service or a related field.

Shift Timing: 7 PM-4.00AM (Flexible in all shifts preferable)

Working Days
- Monday to Friday

Working Hours: Total 9 Hours (8 hours working+ 1 hours Breaks)

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Work from home

Schedule:

- Monday to Friday
- Night shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Good Typing speed: 1 year (required)
- Healthcare management: 1 year (required)
- Medical billing: 1 year (required)
- Technical support: 1 year (required)
- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (required)

Work Location: Remote

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