Customer Support Associate

3 days ago

Mumbai Maharashtra, India Solar Ladder Full time

**About Solar Ladder**

Solar Ladder is a Fullstack Supply Chain platform for Solar Installers providing Software (SaaS), Financing & Procurement and 3D Solar Design solutions to solar installers. Our goal is to help solar installers increase solar adoption by automating and simplifying ancillary functions and focus on expansion of setting up solar panels.

Solar Ladder is backed by marquee investors such as Axilor Ventures, Titan Capital, Atha Group & DeVC, alongside angels from Groyyo, Mamaearth among others. It has also received awards from London School of Economics, the Government of India and Facebook.

**Skills**
- Possess the ability to maintain professionalism under stressful situations
- Possess interpersonal skills
- Possess excellent verbal and written communication skills
- Knowledge of Canva is a must

**Key Responsibilities**
- Carry the onboarding process for the customer along with custom making proposals for the clients
- Obtaining customer information and other relevant data.
- Build positive relationships with customers and business associates
- Resolving queries and issues related to the products and services.
- Maintaining the database of the customers on a regular basis.
- Suggesting solutions based on customer's needs and requirements.

**Why should you consider joining Solar Ladder?**
- If you’re looking for exponential growth at a fast pace
- If you like taking up challenging problem statements and own them on an end to end basis

**What will you get?**
- Exposure to problem statements across departments
- Relentless support from all team members to help you achieve your project goals
- Mentorship to enable your professional and personal growth

**Perks & Benefits**
- Movies/Stand-up/Outdoor events sponsored By Solar Ladder
- Engagement & wellbeing activities on Saturday

**Job Location**

Andheri East, Mumbai

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus

Work Location: In person

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