Customer Support- Orm Associate

13 hours ago

Mumbai Maharashtra, India Moreretail Full time

**Customer Support
- ORM Associate**:
0020024, Mumbai, Maharashtra, India

APPLY FOR THIS JOB

SHARE
- Department- Customer Support- Job posted on- Nov 21, 2024- Employee Type- Onroll BE- Experience range (Years)- 1 year - 5 years**About More Retail Private Ltd (MRPL)**

MRPL is one of India's largest and fastest-growing Omni Channel Food & Grocery retailers. MRPL is committed to building India's most customer-obsessed business with the world's best omnichannel food and grocery experience and all of this on a massive scale.

**Job Summary**:
We are looking for a dedicated Online Reputation Management (ORM) Associate to join our team. The ORM Associate will play a key role in managing and strengthening our brand's online presence, addressing customer queries, tracking online reviews, and fostering a positive brand image across digital platforms. This role is ideal for a proactive, detail-oriented individual with strong communication skills and a customer-centric focus.

**Key Responsibilities**:
**Monitor Brand Mentions**: Track, monitor, and record brand mentions across social media, forums, review sites, and other online platforms, identifying trends and alerting relevant teams to positive or negative sentiment.**Manage Reviews and Feedback**: Respond promptly to customer reviews and feedback on Google, app stores, social media, and other review sites, working to resolve issues effectively and reinforce positive experiences.**Crisis Management**: Act swiftly in reputation-related crises, developing and executing response plans in collaboration with the communications team.**Report and Analyze Data**: Provide regular reports on customer satisfaction, response rates, and feedback trends, sharing insights and actionable recommendations for continuous improvement.**Collaborate with Teams**: Work closely with customer service, marketing, operations, and PR teams to maintain consistent messaging and address customer issues.**Stay Updated**: Remain informed of industry trends, ORM best practices, and new tools in digital customer service.

**Requirements**:
**Education**: Bachelor’s degree in Marketing, Communications, Public Relations, or related field.**Experience**:1 year of experience in ORM, social media management, or customer relations.- Any south language capability will be an added advantage**Skills**:
- Excellent written and verbal communication skills.-
- Strong ability to handle sensitive issues with professionalism.-
- Proficiency in English, typing, and MS Office.-
- Solid analytical and problem-solving abilities.-
- Ability to work independently while collaborating across departments.-
- Familiarity with SEO is an advantage.**Key Competencies**:
**Customer Focus**: Committed to understanding and meeting customer needs.**Attention to Detail**: Thorough and precise in managing responses.**Resilience**: Maintains composure in challenging situations.**Proactive Approach**: Able to anticipate risks and act swiftly.

  • Orm Executive Customer Support

    7 days ago

    Prabhadevi, Mumbai, Maharashtra, India Gozoop Online Pvt. Ltd Full time

    We are looking for a self-motivated and result oriented creative professional to join us as a **Executive**: - Brand Reputation Management ( **ORM Executives**). Work Location : Prabhadevi | Elphinstone Must have good communication in English. Responsibilities: (Including, not restricted to) - Responsible for reviewing customer feedback across all...

  • Orm Executive Customer Support

    14 hours ago

    Ghansoli, Navi Mumbai, Maharashtra, India Gozoop Online Pvt. Ltd Full time

    We are looking for a self-motivated and result oriented creative professional to join us as a **Executive**: - Brand Reputation Management ( **ORM Executives**). Work Location : Ghansoli | Lower Parel | Andheri - Should have good English communication skills. Responsibilities: (Including, not restricted to) - Responsible for reviewing customer feedback...

  • Orm Executive Customer Support Customer Excellence

    1 week ago

    Lower Parel, Mumbai, Maharashtra, India Gozoop Online Pvt. Ltd Full time

    We are looking for a self-motivated and result oriented creative professional to join us as a **Executive**: - Brand Reputation Management ( **ORM Executives**). Work Location : Lower Parel | Prabhadevi | Fort Should have good communication in English. Responsibilities: (Including, not restricted to) - Responsible for reviewing customer feedback across...

  • Orm Executive

    7 days ago

    Mumbai, Maharashtra, India Ekfrazo Technologies Full time

    **Social ORM Operations and Planning** 4-6 years of experience in ORM/Delivery/Sales **Delivered engagements in the areas of ORM, Strategy, Social Media Management/ Digital Marketing** - Social Listening - Social CRM - Social Analytics - Regularly produce positive content for engagement with the audience. - Have an understanding of search engine behavior,...

  • ORM Manager

    2 weeks ago

    Mumbai, Maharashtra, India HAWK (Gozoop Group) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title:Manager – Online Reputation Management (ORM)Location:BangaloreExperience:Minimum 6 years in Customer Service or ORM, with at least 2 years in a managerial roleAbout the Role:We are seeking a proactive and experienced Manager for Online Reputation Management to lead our ORM initiatives and enhance our brand's digital presence. The ideal candidate...

  • Orm Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Insomniacs Full time

    **Job Summary**: **Key Responsibilities**: - Monitor and analyze brand mentions across online platforms (social media, review sites, blogs, forums, etc.) - Respond promptly and professionally to customer reviews, feedback, and comments (both positive and negative) - Escalate issues to internal departments when needed and ensure timely resolution - Create...

  • Orm Executive

    2 weeks ago

    Andheri West, Mumbai, Maharashtra, India Scribbld Social Full time

    **About Us**: At Scribbld Social, we're not just another digital marketing agency. We're an award-winning team with a global reach, dedicated to delivering outstanding results for our clients. Now, we're looking for an ORM Executive to contribute to Scribbld's continued growth. **Responsibilities**: - Monitor and manage online mentions, reviews, and...

  • Associate - Orm/ Social Media

    13 hours ago

    Mumbai, India Apertum Online Pvt Ltd Full time

    Company Description Apertum Online is a leading B2B Tech startup providing business and technical services to the global online and mobile gaming industry. Apertum Online offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals and build and support scalable products and technology which...

  • Orm Executive

    1 week ago

    Andheri East, Mumbai, Maharashtra, India CREDILIO FINANCIAL TECHNOLOGIES PVT LTD Full time

    **Job Title**:Social ORM Executive **Job Summary** Credilio is looking for a sharp, resourceful, and digitally native Social ORM Executive to own our brand reputation across public platforms. This role goes beyond just listening and responding - we want someone who can shape narratives, nudge conversations, and plant the right signals across all online...

  • Associate - Orm/ Social Media

    2 weeks ago

    Mumbai, India Apertum Online Pvt Ltd Full time

    Company Description Apertum Online is a leading B2B technology and operations service provider company based out of Mumbai, India providing business and technical expertise to the global online and mobile gaming industry. Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals to...