Customer Care Assistant

3 days ago


Mumbai, India Home Revise Education Pvt Ltd Full time

**Designation**:Customer Care Executive (Dispatch Executive)

**Gender**: Female Only.

**Experience**: 6 months -5 Yrs

**Location**:Thane

**Joining Period**: Immediate -15 Days

**Roles and responsibilities**:

- Attend calls from customer & understand their requirement.
- After understanding the customer requirement give them a solution.
- If solution is not sufficient through phone call, send query to Hardware Or Software Guy.
- Also if the customer query is about courier status them let them know & also inform to dispatch team.
- Coordination with respective departments depends on customer query.
- Handle calls on IVR System.
- Make sure about customer satisfaction.
- Quick response to customer
- Making report as suggested from Senior.
- Basic greetings skill on phone.
- Other tasks as assigned.

**Salary**: ₹10,000.00 - ₹16,000.00 per month

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Back office or tellecalling: 1 year (preferred)

**Language**:

- Marathi (preferred)

**Speak with the employer**
+91 9321880100



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