Customer Relationship Associate

2 days ago

Gurugram Haryana, India Quattro Management Solutions Full time

**Job Description: CRM Associate**

**Location**: Gurgaon / Delhi NCR

**Position Overview**

The **CRM Associate** will be the primary point of contact for all client interactions within a designated building or set of commercial floors. This role ensures smooth customer experience, prompt issue resolution, and seamless coordination with internal teams such as Facility Management, Projects, Housekeeping, Security, and Vendors. The CRM Associate will uphold Quattro’s service standards and help drive long-term tenant satisfaction.

**Key Responsibilities1. Customer Relationship Management**
- Serve as the **first point of contact** for all client queries, complaints, and service requests.
- Build and maintain **strong tenant relationships**, ensuring client satisfaction across the building.
- Conduct regular **client check-ins**, gather feedback, and maintain high service standards.

**2. Issue Resolution & Ticket Handling**
- Log all complaints, service requests, and maintenance needs via **QuattroCare** or CRM tools.
- Coordinate with Maintenance, Housekeeping, Security, and Facility teams to ensure **timely resolution**.
- Track open issues, follow up with teams, and keep clients updated until closure.

**3. Building Operations Support**
- Monitor daily building operations to ensure services are running smoothly.
- Escalate urgent issues to the **Facility Manager / GM - Property**.
- Conduct floor walks to identify potential issues before they escalate.

**4. Documentation & Reporting**
- Maintain daily logs of client requests, closure timelines, and escalations.
- Prepare **weekly and monthly reports** on service performance, complaints, and feedback trends.
- Assist in documentation related to contracts, renewals, and compliance.

**5. Coordination with Internal Teams**
- Work closely with Facility Management, Projects, and Vendor partners for seamless operations.
- Ensure that scheduled maintenance activities are communicated to clients in advance.
- Support cross-functional tasks like move-ins, move-outs, audits, and inspections.

**6. Customer Engagement Activities**
- Assist in organizing tenant engagement programs, events, feedback sessions.
- Develop communication updates and notices for tenant information.

**Skills & RequirementsEducation & Experience**
- 1-3 years of experience in **customer relations**, facility management, or serviced office environments.

**Technical Skills**
- Proficiency in CRM tools (e.g., Zoho, HubSpot, QuattroCare).
- Basic Excel/Google Sheets for reporting.
- Strong documentation and communication skills.

**Soft Skills**
- Excellent verbal & written communication.
- Positive attitude, empathy, and ability to remain calm under pressure.
- Strong coordination and follow-up abilities.
- Customer-centric mindset with problem-solving approach.
- Ability to manage multiple tasks and prioritize effectively.

**Why Join Quattro?**
- Opportunity to work with a fast-growing real-estate & managed office organization.
- A collaborative environment with growth opportunities.
- Work in modern commercial buildings with high client engagement.
- Direct exposure to facility operations, customer experience, and property management.

**Education**:

- Bachelor's (preferred)

**Experience**:

- overall: 3 years (preferred)

**Location**:

- Gurgaon City, Haryana (preferred)

Work Location: In person

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