Administrative Officer

6 days ago

Nagercoil, India Panacorp Computer Academy Full time

The Branch Admin Manager is responsible for overseeing the administrative functions and daily operations of a branch. This role involves managing staff, ensuring excellent customer service, maintaining operational efficiency, and achieving business goals. The Branch Admin Manager acts as the primary point of contact for all branch-related issues and ensures compliance with company policies and procedures.

**Key Responsibilities**:
**Branch Operations**:

- Oversee daily operations to ensure the branch runs smoothly and efficiently.
- Implement and monitor standard operating procedures (SOPs) to maintain high operational standards.
- Ensure the branch is compliant with all regulatory requirements and company policies.

**Staff Management**:

- Recruit, train, and supervise branch staff, ensuring they understand their roles and responsibilities.
- Conduct performance evaluations and provide constructive feedback to staff.
- Foster a positive work environment and address any staff issues promptly.

**Customer Service**:

- Ensure high levels of customer satisfaction by maintaining excellent service standards.
- Handle customer complaints and issues effectively and promptly.
- Develop and implement strategies to improve customer service and retention.

**Financial Management**:

- Oversee branch budgeting, forecasting, and financial reporting.
- Monitor branch expenses and implement cost-control measures.
- Ensure all financial transactions are processed accurately and in a timely manner.

**Sales and Marketing**:

- Develop and implement sales strategies to achieve branch targets and objectives.
- Identify new business opportunities and build relationships with potential clients.
- Coordinate marketing efforts to promote branch services and products.

**Administrative Duties**:

- Maintain accurate records and documentation for all branch activities.
- Ensure the branch is well-maintained, including facilities management and supplies procurement.
- Handle correspondence, reports, and other administrative tasks as required.

**Risk Management**:

- Identify potential risks and implement strategies to mitigate them.
- Ensure the branch follows health and safety regulations.
- Prepare for and respond to emergencies and other unexpected situations.

**Reporting**:

- Prepare regular reports on branch performance, including financial, operational, and sales metrics.
- Present reports to senior management and suggest improvements based on data analysis.

**Qualifications**:

- **Education**: Master’s degree in Business Administration, Management, or a related field.
- **Experience**: Minimum of 3-5 years of experience in branch management or a similar role.

**Skills**:

- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Solid understanding of financial management and budgeting.
- Strong problem-solving and decision-making skills.

Pay: Up to ₹25,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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