Office Administrator

4 days ago

Nagercoil, India Panacorp Software Solutions Pvt Ltd Full time

**Job Role**: Office Administrator

**Quallification**: MBA

**Location**: Nagercoil

**Skills**:

- Communication
- Problem solving
- Decision making
- Team handling
- Administration

**Responsibiility**:

- Manage day-to-day operations across multiple departments: Sales, Technical, HR, Journal Publishing, and CRM.
- Lead the sales team to meet monthly and quarterly targets through effective lead tracking and conversion.
- Develop strategies to attract new clients, upsell services, and drive business growth.
- Coordinate with technical experts and academic writers to ensure timely, high-quality project delivery.
- Monitor quality standards, academic integrity, and resolve any delivery issues.
- Work with HR to recruit, train, and manage staff performance across teams.
- Foster a positive work culture and handle internal team coordination and conflict resolution.
- Supervise journal publishing support activities including formatting, plagiarism checks, submission processes, and reviewer communications.
- Oversee CRM system usage to track client interactions, tasks, and follow-ups efficiently.
- Analyze CRM and client data to improve service quality and identify new opportunities.
- Prepare monthly revenue and performance reports with insights for improvement.
- Take ownership of revenue goals and implement strategies to achieve them.
- Maintain strong communication with clients and ensure high satisfaction throughout the service lifecycle.
- Bring strategic thinking, operational efficiency, and leadership to support overall company growth.

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus
- Yearly bonus

Work Location: In person

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