
CRM
1 week ago
Position: CRM Exec - Pune
Base Location: Pune(Chakan)
Required Experience: 3-6 Years
**MAIN RESPONSIBILITIES**:
Co-ordination with Service for RFQ & Service scheduling with service team & Customer
Co-ordination with back office team for quote preparation
Sending quote to customer
Negotiation with Customer
Spare part, Service & GDC calibration sales related discussion
Service invoice generation in co-ordination with service team, customer & back office team
Payment follow up / Payment Settlement
Warranty parts dispatch & related coordination & Return
Ensuring timely deliveries to customer.
Forecast of Service & spare & collection
Handling the key activity of spare parts ordering (for all regions) within the order processing team after receipt of customer PO’s and other orders/contracts through creation of sales orders or PR in SAP.
Inventory and material management for customer support.
Close coordination with SCM for ordering, procurement and dispatch of material from warehouse to the customer.
Dispatch of spare parts invoices to customers and regions.
Collection of quotes from factory/plant/vendor
Follow up for PO from factories for back charges and ensuring acceptance at factories/plant/affiliates of the HIN invoices.
Other assignments given by the department head or organization as per the business requirements
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