Retention Executive

1 day ago

Lower Parel Mumbai Maharashtra, India Hunarstreet Technologies Pvt Ltd Full time

Job Title: Retention Executive - Growth Marketing Overview:
As a Retention Executive - Growth Marketing you will be responsible for assessing, developing and

execuƟng strategies to maximize customer retenƟon and loyalty. Your primary focus will be on

understanding customer behaviour, implemenƟng targeted campaigns, and leveraging

datadriven insights to increase repeat user revenue & customer lifeƟme value. This role

requires a blend of analyƟcal skills, creaƟvity, and a deep understanding of customer

psychology to drive engagement and loyalty.

Key ResponsibiliƟes:
1) Customer SegmentaƟon and Analysis:

- Conduct thorough analysis of customer data to idenƟfy key segments.

based on customer segments.
- UƟlize data insights to enhance the overall customer experience and saƟsfacƟon.

2) RetenƟon Campaign Planning and ExecuƟon:

- Design and implement retenƟon campaigns across various channels
- Planning and creaƟng automated user journeys for effecƟve communicaƟon
- Create compelling content and messaging to resonate with different customer segments.
- Collaborate with cross-funcƟonal teams to ensure seamless execuƟon of campaigns.
- 3) Feedback and Surveys:

- Implement customer feedback loops to gather insights and understand pain points.
- UƟlize surveys and other feedback mechanisms to improve customer saƟsfacƟon and
- address issues proacƟvely.
- 4) AnalyƟcs and ReporƟng:

- Regularly analyse campaign performance and customer metrics to measure success.
- Provide detailed reports and insights to senior management.
- 5) Cross-funcƟonal CollaboraƟon:

- Work closely with product, sales, and customer support teams to align retenƟon
- strategies with overall business goals.
- Collaborate with markeƟng teams to ensure consistency in messaging and branding.
- QualificaƟons:

- Bachelor’s degree in MarkeƟng, Business, or a related field; Master’s degree is a plus.
- 1 year of experience in CRM or a similar role
- Proven experience in retenƟon markeƟng or a similar role.
- Strong analyƟcal skills with the ability to interpret data and draw acƟonable insights.
- Experience with customer segmentaƟon and targeƟng strategies.
- Excellent communicaƟon and interpersonal skills.
- Proficiency in markeƟng automaƟon tools and customer relaƟonship management
- (CRM) systems.
- CreaƟve mindset with the ability to think strategically and execute tacƟcally.
- Preferred Skills:

- Familiarity with A/B tesƟng methodologies.
- Knowledge of e-commerce, subscripƟon-based models, or relevant industries.
- Proficiency in using analyƟcs tools such as Clever Tap, Web Engage, Mo Engage (or
- similar CRM’s) Tableau, Google AnalyƟcs, Excel

Pay: ₹450,000.00 - ₹650,000.00 per year

Schedule:

- Day shift

**Experience**:

- Retention Executive: 1 year (required)
- CRM software: 1 year (required)
- A/B testing: 1 year (required)
- E-Commerce: 1 year (required)
- Clever Tap /Web Engage / Mo Engage: 1 year (required)

Work Location: In person

  • Sales Executive/ Customer Retention Specialist

    22 hours ago

    Lower Parel, Mumbai, Maharashtra, India Aces Intact Private Limited Full time ₹ 24,00,000 - ₹ 48,00,000 per year

    Position: Sales Executive / Customer Retention SpecialistBrand: Ace Blend (Premium Nutraceutical Brand)Location: MumbaiExperience: 1–4 yearsEmployment Type: Full-timeAbout Ace BlendAce Blend is a fast-growing nutraceutical brand dedicated to delivering high-quality, plant-based wellness solutions. We are looking for a Sales Executive who is energetic,...

  • Retention Marketing Executive

    1 day ago

    Mumbai, Maharashtra, India Travelxp 4K | HD Full time

    Role: Retention Marketing Executive Department: Marketing Location: Mumbai, Onsite CTC: 3.6- 4.2LPA Travelxp, a leading media and e-commerce travel company, is passionate about creating memorable travel experiences and delivering exceptional service. We are seeking a motivated and analytical Retention Marketing Executive to join our team and help drive...

  • Shopify And Retention Marketing Executive

    3 weeks ago

    Mumbai, Maharashtra, India Weekday AI Full time

    This role is for one of the Weekday s clients Min Experience 2 years Location Mumbai JobType full-time We are looking for a dynamic Shopify and Retention Marketing Executive to manage and optimize our eCommerce store while driving customer retention through impactful marketing initiatives This role combines hands-on Shopify management conversion rate...

  • Retention Marketer

    7 days ago

    Mumbai, Maharashtra, India Acme Services Full time

    Partner with Content writers in creating content that is relevant and personalized to the user journeys and ensure successful execution and tracking of the same - Bucketing user segments to build personalized communication approach for nurturing user engagement and retention through journey automation - Evaluate the current user properties and events tracked...

  • Calling Executive

    1 week ago

    Lower Parel, Mumbai, Maharashtra, India Mark Salon & Spa Pvt. Ltd. Full time ₹ 3,00,000 - ₹ 3,60,000 per year

    Job Title: Office Executive – Guest Relations & RetentionLocation: 1509, 15th Floor, One Lodha Office, 462, S.B. Marg, Lower Parel, Mumbai Job Type: Full-TimeJob OverviewWe are seeking a dynamic and customer-focused Office Executive to join Dessange Salon Mumbai. Dessange is a luxury French salon & spa brand with three prestigious centers in Mumbai...

  • Retention Marketing Executive

    1 week ago

    Andheri, Mumbai, Maharashtra, India Valeo Nutra Pvt. Ltd Full time

    **Key Responsibilities**: - Develop and execute data-driven retention strategies tailored for LuxaDerme’s customer base. - Own lifecycle marketing automation via platforms like **Klaviyo, MoEngage, or CleverTap**. - Build and manage segmentation strategies (RFM analysis, cohort behavior, skin concerns, etc.). - Develop post-purchase drip campaigns,...

  • Retention Marketing

    1 week ago

    Mumbai, India White Force Full time

    Job description Customer Retention Strategy and Execution: Assist in developing and implementing multi-channel retention strategies for engaging customers across various touchpoints. Help create compelling content for cold emails, follow-up emails, and drip campaigns to drive engagement. Marketing Automation and Campaign Management: Support the oversight and...

  • Customer Retention Executive

    1 day ago

    Mumbai, India Ketto Online Ventures Pvt Ltd Full time

    **About the company** Ketto is Asia's largest tech enabled crowdfunding platform with a vision - Healthcare for all. We are a profit making organization with a valuation of more than 100 Million USD. With over 1,100 crores raised from more than 60 lakh donors we have positively impacted the lives of 2 lakh+ campaigners. Ketto has embarked on a high-growth...

  • Retention Specialist

    1 week ago

    Vidyavihar, Mumbai, Maharashtra, India FirstEconomy Full time ₹ 22,000 - ₹ 35,000 per year

    We are looking to hire a skilled professional with expertise in e-commerce marketplace advertising, management, and D2C customer retention strategies. The ideal candidate will play a critical role in driving online sales growth and enhancing customer lifetime value across diverse platforms.Key Responsibilities:E-commerce Marketplace Management:Manage and...

  • Retention Marketing Executive

    1 week ago

    Mumbai, Maharashtra, India FatakPay Full time ₹ 5,20,000 per year

    Experience:1–2 yearsCTC:₹4–5 LPAVacancy:1Location:Mumbai (on-site, fulltime)Role Overview:At Fatakpay, we are building afinancial super appfor the underserved workforce, providing instant loans, insurance, and gold investments. A key focus for us isretaining users, improving engagement, and increasing repeat transactionsthrough data-driven marketing...