Customer Care Executive

5 days ago

Gautam Budh Nagar, India Parmar Consultancy Services Full time

**Responsibilities**:

- Respond promptly to customer inquiries through various communication channels, including phone calls.
- Listen attentively to customer concerns and provide accurate and helpful information or solutions.
- Handle and resolve customer complaints in a professional and empathetic manner, aiming for first-contact resolution whenever possible.
- Maintain a thorough understanding of our products/services to effectively address customer inquiries and provide appropriate guidance..
- Participate in training and development programs to stay updated on product knowledge and customer service techniques.

**Qualifications**:

- Previous experience in customer service or a related field is preferred but not mandatory/ freshers can also apply
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a patient, customer-focused attitude.
- Ability to remain calm under pressure and handle challenging situations with professionalism.

**Job Types**: Full-time, Fresher

**Salary**: ₹10,970.20 - ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Language**:

- English (required)

**Speak with the employer**
+91 8805593751

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