Customer Care Executive

3 days ago

Gautam Budh Nagar, India Balj Services Private Limited Full time

**Customer Support Representative**

A customer support representative’s primary objective is to understand the customer’s problem and troubleshoot it with an optimal and effective solution.

Customer support processes focus on short-term customer goals and do not directly impact revenue and other long term objectives. Some highlights of their functions are:

- A customer support team’s underlying focus is on problem solving in the short term.
- Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns.
- Customer support is measured by factors like speed and quality of help received.
- Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score.

CALL ME 9717828595

**Salary**: ₹15,000.00 - ₹25,310.64 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Joining bonus
- Performance bonus

Ability to commute/relocate:

- Noida, Gautam Buddha Nagar - 201306, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 9717828595

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