Process Associate

13 hours ago

Valiyavila Thiruvananthapuram Kerala, India Neogen Care Full time

**Responsibilities**:

- Efficiently manage back-office operations and associated non-voice processes.
- Manage and address clinician inquiries within designated patient groups.
- Maintain communication with clinicians regarding patient-related updates.
- Coordinate with clinicians to arrange additional disciplines required for patients.
- Ensure timely execution of prescribed patient lab tests by informing and reminding clinicians.
- Follow up with clinicians to confirm visits as per schedule.
- Organize clinician visit schedules based on the prescribed frequency.
- Obtain necessary clinician visit authorizations from relevant authorities.
- Initiate discussions with clinicians whenever necessary.
- Promptly report escalations to Team Leads in real-time.
- Perform any other assigned tasks as needed.
- Utilize analytical skills for database management and time-sensitive tasks.
- Possess excellent English communication skills for effective coordination.
- Maintain quality and standards in all non-medical processes.
- Show accountability and adaptability to perform night shifts from our office at Elippode, Trivandrum.

**Requirements**:

- Bachelor's degree or Diploma
- Minimum 1 year of experience in a similar role in the BPO industry.
- Excellent English communication skills and efficient responsive behavior.
- Strong analytical and database management skills.
- Willing to work night shift from our office at Elippode, Trivandrum.

**Job Types**: Full-time, Permanent

**Salary**: ₹14,000.00 - ₹18,000.00 per month

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Are you located in Trivandrum? (Onsite role)
- How many years of work experience do you have in data entry & similaradministrative roles?
- Are you willing to work night shift from our office at Elippode, Trivandrum?

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9061161927

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