Process Associate

1 day ago

Valiyavila Thiruvananthapuram Kerala, India Neogen Care Full time

_**Transforming US Healthcare : Seeking Process Associates**_
- **About the role**_

At Ecorgy Solutions, we're transforming the way patient care is provided in the US Healthcare industry. To support our US healthcare operations, we are on a talent hunt for passionate Process Associates to drive exceptional BPO service and elevate our service delivery to the new levels.
- **Responsibilities**:_
- _Efficiently manage back-office operations and associated non-voice processes._
- _Manage and address clinician inquiries within designated patient groups._
- _Maintain communication with clinicians regarding patient-related updates._
- _Coordinate with clinicians to arrange additional disciplines required for patients._
- _Ensure timely execution of prescribed patient lab tests by informing and reminding clinicians._
- _Follow up with clinicians to confirm visits as per schedule._
- _Organize clinician visit schedules based on the prescribed frequency._
- _Obtain necessary clinician visit authorizations from relevant authorities._
- _Initiate discussions with clinicians whenever necessary._
- _Promptly report escalations to Team Leads in real-time._
- _Perform any other assigned tasks as needed._
- _Utilize analytical skills for database management and time-sensitive tasks._
- _Possess excellent English communication skills for effective coordination._
- _Maintain quality and standards in all non-medical processes._
- _Show accountability and adaptability to perform night shifts from our office at Elippode, Trivandrum._
- **Requirements**:_
- _Bachelor's degree or Diploma_
- _Minimum 1 year of experience in a similar role in the BPO industry._
- _Excellent English communication skills and efficient responsive behavior._
- _Strong analytical and database management skills._
- _Willing to work night shift from our office at Elippode, Trivandrum._
- **Benefits: ( Full-time employees)**_

Join Ecorgy Solutions for an unparalleled exposure to the US Healthcare BPO sector, offering an international portfolio upgrade and an environment that values your growth.

Includes : EPF, Group Mediclaim policy after 6 months of joining and Gratuity, Rewards & Growth based upon Performance; Professional development opportunities; Training and Mentorship programs.

Interested in discussing compensation and benefits? Call us at
9061161927

**Job Types**: Full-time, Permanent

**Salary**: ₹14,000.00 - ₹18,000.00 per month

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Performance bonus

Application Question(s):

- Are you located in Trivandrum? (Onsite role)
- Are you willing to work night shift from our office at Elippode, Trivandrum?
- How many years of total work experience do you have?

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91
9061161927

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