Customer Success Executive

1 week ago

Ahmedabad, India 9series Full time

**Responsibilities**:

- You will be responsible for customer relations and success management. It includes Customer Profile Verification, calls with Customers, Customer Support, and Customer Feedback Collection.
- Develop and maintain relationships with existing and new customers
- Respond to customer inquiries, concerns, and requests in a timely and professional manner
- Identify opportunities to improve customer relationships and satisfaction
- Provide feedback to management on customer issues and trends
- Resolve customer complaints in a timely and efficient manner
- Monitor customer engagement and provide feedback to management
- Analyze customer data to identify potential opportunities
- Develop customer success plans and strategies
- Collaborate with other departments to ensure customer needs are met

**Requirements**:

- Proficient in English and Hindi Written and Verbal Communication
- Good Knowledge of Computer Basics
- Bachelor’s degree or equivalent experience
- Proven customer service experience in a fast-paced environment
- Excellent verbal and written communication skills
- Ability to remain calm under pressure and handle difficult customer interactions
- Ability to work independently and as part of a team
- Knowledge of customer service principles and practices
- Knowledge of CRM software and processes
- Proficiency in Microsoft Office

**Perks & Benefits**:

- 5 days working
- Family Health Insurance
- Work from Home
- Flexible Working Hours
- Interest-Free Loan
- Employee Referral Policy
- Leave
- Employee First
- Open Door Policy
- On-sight Opportunities
- Attractive Bonus
- 360 Review Process
- Ground Breaking Projects
- Leaders Supports
- Certification Programs
- Healthy Work Environment
- Canteen Facilities
- Recreational Activities
- Sports Events
- Awards and Rewards
- Equal Opportunities
- Best Professional Experience
- Picnic and Outings
- Continuous Learning and Development Sessions
- Cutting Edge Technologies
- Best Culture
- Toastmasters
- Festival Holidays
- Maternity & Paternity Leaves
- Buddy Program
- Wedding Leaves
- Wellness Program
- Team Lunch/Dinner
- Project Release Parties

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