Customer Success Executive

5 hours ago

Ahmedabad Gujarat, India Vrinsoft Technology Full time

**About**:
We’re looking for a dynamic and customer-oriented **Customer Success Executive** with **1+ years of experience** to join our team. In this role, you'll be the trusted partner to our clients ensuring they get maximum value from our solutions and enjoy a seamless experience throughout their journey with us.

**Key Responsibilities**:

- Build and nurture strong client relationships through regular and meaningful interactions.
- Drive value by aligning our offerings with client KPIs and delivering performance insights.
- Collect and analyze customer feedback to identify trends and suggest product or service improvements.
- Track and coordinate resolution of client-raised tickets by working closely with internal teams.
- Lead customers through onboarding and implementation, sharing best practices to ensure success.
- Serve as a customer advocate, promoting a consistent and exceptional experience across all services.
- Own the customer lifecycle from onboarding to renewal ensuring long-term satisfaction and success.
- Handle contract renewals and identify opportunities for upselling and cross-selling.

**Requirements**:

- Minimum **1 year of experience** in customer success, client servicing, or a related role.
- Strong communication, problem-solving, and relationship-building skills.

**What We Offer**:

- **5-day working week**:

- **Flexible working hours** for better work-life balance
- Supportive and collaborative team culture
- Opportunities for growth and learning

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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