Customer Success Strategist

18 hours ago

Ahmedabad, Gujarat, India beBeeLeadership Full time US$ 1,50,000 - US$ 2,00,000
Customer Success Visionary

We are seeking a visionary leader to drive our customer engagement strategy across all divisions.

This role is not traditional CS leadership. We need an executive with multidisciplinary insight, strategic thinking, and operational excellence to deliver long-term value to customers and the business.

About This Role
  • Strategic Leadership:
    • Develop and execute a company-wide customer success strategy aligned with business objectives.
    • Partner with executive leadership to influence product, operations, compliance, and delivery models with customer feedback.
    • Lead cross-functional initiatives to enhance customer satisfaction, retention, and growth across all client segments.
  • Client Relationship & Account Management:
    • Build and maintain trusted relationships with key clients as a strategic advisor who understands technical and business challenges.
    • Drive value-added engagements by deeply understanding client goals and aligning solutions to outcomes.
    • Create and monitor KPIs for client health, satisfaction, and renewal/expansion metrics.
  • Service Delivery Oversight:
    • Ensure operational excellence in service delivery, particularly in complex or high-value accounts.
    • Oversee outsourcing and delivery teams to meet client expectations and internal standards.
    • Collaborate closely with internal stakeholders to improve customer experience.
  • Team Leadership & Development:
    • Build and lead a high-performing customer success organization.
    • Mentor directors and managers across service delivery, client management, and CS operations.
    • Foster a culture of ownership, excellence, and continuous improvement.
  • Business and Technical Acumen:
    • Use data and customer insights to inform strategic decisions.
    • Collaborate with Product and Engineering to influence roadmap priorities based on customer needs.
    • Communicate complex technical solutions in a clear and business-focused way.

Requirements

  • 10+ years of progressive leadership experience in Customer Success, Account Management, Strategy, or Operations in B2B or enterprise environments.
  • Proven track record of leading cross-functional teams and scaling CS organizations across diverse industries.
  • Strong understanding of compliance, delivery models, and operational frameworks, especially in regulated industries.
  • Experience working with outsourced and internal service delivery models.
  • Exceptional communication, negotiation, and stakeholder management skills.
  • Strategic thinker with a bias for action, capable of moving between high-level vision and tactical execution.
  • Bachelor's degree required; MBA or advanced degree preferred.

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