Customer Success Associate

2 hours ago

Ahmedabad, India AURUS Full time

**Are you a people person? If you enjoy communicating with interesting people, we are looking for YOU.**

**Find more about the opportunity below**:
Job title : Customer Success Associate
Company : AURUS
Job location : Vastrapur, Ahmedabad, Gujarat, India
Employment type : Full-time
Experience preferred : 2 to 5 years
Salary : As per industry standard
- **Client Relationship Management**: Develop and maintain strong, long-term relationships with key clients. Understand their business goals and needs, and serve as their trusted advisor.
- **Account Strategy**: Create and execute strategic account plans for each client, outlining objectives, milestones, and success metrics.
- **Product Expertise**: Develop an in-depth understanding of our products and services, and guide clients in utilizing them to their fullest potential.
- **Customer Advocacy**: Identify opportunities for clients to act as references, case studies, or participate in marketing initiatives.
- **Retention and Growth**: Proactively work to retain clients and expand their usage of our solutions. Identify upsell and cross-sell opportunities.
- **Issue Resolution**: Address client concerns and issues in a timely and effective manner, working closely with internal teams to ensure resolution.
- **Data Analysis**: Analyze customer data and usage patterns to identify trends and insights. Use this information to drive client success and improve their experience.
- **Team Collaboration**: Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a coordinated and customer-focused approach.

**Qualifications**
- Bachelor's degree in Retail or a related field is a plus.
- Proven track record of managing and growing client accounts.
- Excellent communication and presentation skills.
- Strong problem-solving and analytical abilities.
- Exceptional communication and interpersonal skills, both written and verbal.
- Proficiency in using telephony and chat platforms, as well as CRM software.
- Strong attention to detail and the ability to multitask effectively.
- Fashion-forward mindset with an understanding of style trends and personal styling techniques.
- Ability to adapt to evolving sales strategies and customer preferences.
- Customer-centric attitude, empathy, and problem-solving abilities

**About the brand**

A tight-knit group of passionate dreamers.

Rooted in craft and design, Aurus and Moi is our worldview on design in general and history in particular, through a range of fine jewelry. We are a company of jewelry geeks, designers, visual thinkers and engineers -- all with a shared passion to pursue excellence in what we do with our lives. We work in a collaborative setup where each creative mind has a seat at the table -- as we discover and determine ways to consistently offer a young, fresh and unique voice in the traditional legacy-led jewellery industry.

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Customer relationship management: 1 year (preferred)

Work Location: In person

  • Urgent Required Customer Support Associate

    1 week ago

    Ahmedabad, India Success Placement Full time

    Helloo !!! Greetings From Success Placement Consultancy Urgent Required Customer Support Associate. Thanks & Regards, Success Placement Consultancy **Job Types**: Full-time, Fresher Pay: ₹9,870.29 - ₹28,512.95 per month Schedule: - Day shift Ability to commute/relocate: - Ahmedabad, Gujarat: Reliably commute or planning to relocate before...

  • Customer Success Associate

    1 week ago

    Ahmedabad, India Yushka Cosmetics LLP Full time

    We're Hiring – CX & Community Associate At Paradyes, we're on the lookout for someone who can make every customer feel heard, valued, and a part of our growing community. About the Role As a CX & Community Associate, you'll be the go-to person for our customers—helping them post-purchase, solving queries with empathy, and building lasting relationships....

  • Customer Success Associate

    2 days ago

    Ahmedabad, India VasyERP Solutions Pvt. Ltd. Full time

    **About Us**: VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**:As a Customer Success Associate, you will be ensuring the success and...

  • Customer Success Associate

    7 days ago

    Ahmedabad, Gujarat, India VasyERP (Funded by Reliance Industries) Full time

    **About Us**: VasyERP (Acquired by Reliance Industries) is an Ahmedabad situated young start-up working into cloud-based ERP products. We design and develop ERP & point of sale (POS) platforms for manufacturing and retail industries in India and internationally. **Intro to Role**: As a Customer Success Associate, you will be ensuring the success and...

  • Customer Success Associate

    1 hour ago

    Ahmedabad, India Rapidops Inc. Full time

    **About Rapidops**: Rapidops Inc. is one of the fastest-growing digital products and software companies in the USA. At Rapidops, we’re passionate about enabling companies and individuals to thrive in their work. We partner with leading companies of all sizes and shapes to help transform their businesses and industries with our advanced digital products,...

  • Urgent Required Onboarding Associate

    1 week ago

    Ahmedabad, India Success Placement Full time

    Helloo !!! Greetings From Success Placement Consultancy Urgent Required Onboarding Associate. Work : This is basically KYC verification department. so Associates have to do KYC verifications for International clients. Not a Calling process. Whole process is done on Softwares only Thanks & Regards, Success Placement Consultancy **Job Types**: Full-time,...

  • Customer Success Associate

    1 day ago

    Makarba, Ahmedabad, Gujarat, India Awarathon Awareness Initiatives Pvt. Ltd Full time ₹ 3,00,000 - ₹ 3,50,000 per year

    We at Awarathon are looking for, a passionate and entrepreneurial personnel, for CustomerSuccess Associate. He must not only be interested in building Brand Awarathon with customercentricity but also exhibit the urge of making a difference in the sales technology space.About AwarathonWe are a first-of-its-kind AI-enabled, video role-play platform which...

  • Customer Success Associate

    2 hours ago

    Makarba, Ahmedabad, Gujarat, India Awarathon Awareness Initiatives Pvt. Ltd Full time

    We at Awarathon are looking for, a passionate and entrepreneurial personnel, for Customer Success Associate. He must not only be interested in building Brand Awarathon with customer centricity but also exhibit the urge of making a difference in the sales technology space. About Awarathon! We are a first-of-its-kind AI-enabled, video role-play platform...

  • Customer Success

    5 days ago

    Ahmedabad, India S&P Global Full time

    Job Description S&P Global Market Intelligence **The Role**: Customer Success Associate **Grade**: 8 **The Location**: Buenos Aires **The Team**: It’s a dynamic global team, where the work changes daily. You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention,...

  • Customer Success Associate

    2 weeks ago

    Ahmedabad, Gujarat, India Analyticsliv Full time

    **REQUIREMENTS**: - Bachelor's degree in Marketing or a related business or technology field - Experience with Google Analytics 4 reporting in depth (default & custom) & Universal Analytics - Extensive digital expertise including digital measurement and associated data and technology platforms - Specialised in explaining difficult and sophisticated...