Email Support Executive

2 weeks ago

Pratap Nagar Jaipur Rajasthan, India Lunawat Gems Full time

**Key Responsibilities**:

- Provide accurate product or service information and guide customers through troubleshooting processes, returns, or billing inquiries.
- Resolve customer issues or concerns in a timely and effective manner, escalating to higher-level support when necessary.
- Document customer interactions and maintain records of issues, resolutions, and feedback for future reference.
- Ensure customer satisfaction by providing solutions that are both practical and within company guidelines.
- Follow up with customers as needed to ensure resolution and satisfaction.

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*

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- **Location**: [Insert Location]
- **Department**: Customer Support
- **Reports To**: [Insert Supervisor/Manager Title]
- **Employment Type**: [Full-time/Part-time/Contract]

*
- ### **Job Overview**:
*
- ### **Key Responsibilities**:
*
- Provide accurate product or service information and guide customers through troubleshooting processes, returns, or billing inquiries.
- Resolve customer issues or concerns in a timely and effective manner, escalating to higher-level support when necessary.
- Document customer interactions and maintain records of issues, resolutions, and feedback for future reference.

*
- **Customer Service**:

- Ensure customer satisfaction by providing solutions that are both practical and within company guidelines.
- Follow up with customers as needed to ensure resolution and satisfaction.

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- **Internal Collaboration**:

- Coordinate with other teams (e.g., technical support, sales, product management) to resolve complex issues and provide accurate information.
- Provide feedback to management regarding recurring customer issues or suggestions for improvement in products, services, or processes.

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- **Product Knowledge**:

- Stay up-to-date on product features, services, and updates to effectively assist customers and offer accurate information.
- Participate in training sessions to enhance skills and stay informed about company policies.

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- **Performance Metrics**:

- Meet or exceed performance goals related to response times, customer satisfaction, and issue resolution.
- Maintain high standards of professionalism, accuracy, and responsiveness in all customer interactions.

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- ### **Skills and Qualifications**:
*
- **Required**:

- Exceptional written communication skills with a keen attention to detail.
- Strong problem-solving skills with the ability to think critically and provide clear solutions.
- Excellent organizational skills and the ability to prioritize tasks effectively.

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- **Preferred**:

- Familiarity with the company’s industry or specific products/services.
- Knowledge of customer service best practices and customer-centric methodologies.
- Experience in troubleshooting or technical support (if relevant to the role).

*
- **Education and Experience**:

- High school diploma or equivalent (required).
- Bachelor's degree in Business, Communications, or a related field (preferred)

Share your CV 9530066667

Pay: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9530066667

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