After Market Sales Executive

3 hours ago

Bhosari Pune Maharashtra, India Poona Pneumatic Pvt.Ltd Full time

**Job Title**: After Sales Executive - Spares Division
**Department**: After Sales / Customer Support
**Reports To**: After Sales Manager / Service Head
**Location**: Bhosari, Pune maharashtra
**Employment Type**: Full-Time

**Role Summary**

The After Sales Executive - Spares is responsible for managing spare parts sales, ensuring timely availability, and delivering excellent customer service to maintain strong post-purchase relationships. This role involves coordinating with customers, service teams, and suppliers to fulfill spare parts requirements, improve sales, and support overall after sales operations.

**Key Responsibilities**
- **Spare Parts Sales & Order Management**:

- Generate and process spare parts sales orders.
- Achieve monthly and annual sales targets for the spares division.
- Prepare quotations and pricing proposals for customers.
- **Inventory & Stock Management**:

- Monitor spare parts inventory levels to avoid stock-outs or overstocking.
- Coordinate with procurement for timely replenishment.
- Maintain accurate records of spare parts in stock.
- **Customer Relationship Management**:

- Handle customer inquiries regarding spare parts availability, pricing, and delivery timelines.
- Resolve complaints related to spare parts quality or delivery.
- Build and maintain strong relationships with clients and dealers.
- **Coordination with Internal Teams**:

- Work closely with the service department to understand customer needs.
- Liaise with logistics for timely dispatch of spares.
- Support warranty claim processing related to parts.
- **Reporting & Analysis**:

- Prepare monthly sales reports and market analysis for management.
- Identify slow-moving and fast-moving spare parts trends.
- Suggest strategies to improve spare parts turnover and profitability.

**Required Skills & Competencies**
- Strong knowledge of spare parts and after sales processes (preferably in [your industry, e.g., automotive, machinery, equipment]).
- Good communication, negotiation, and customer service skills.
- Proficiency in MS Office and ERP software.
- Problem-solving ability and attention to detail.
- Ability to work under pressure and meet deadlines.

**Qualifications & Experience**
- Diploma/Degree in Mechanical, Automobile, or relevant field.
- 2-4 years of experience in after sales, spare parts sales, or related roles.

Pay: ₹20,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9130064439

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