Sales Support Executive

17 hours ago

Lucknow Uttar Pradesh, India AskAsia Technology LLP Full time

**About Us**
Our client is a venture‑backed edtech organisation founded in 2016 that teaches kids and teens to code. Their project‑based classes cover more than fifteen programming languages along with robotics, virtual reality and creative technology. Lessons are delivered online or in person by vetted computer‑science instructors, with flexible scheduling, small class sizes and personalised curricula. We partner with major technology companies to offer programmes around the world, and families can start with a free introductory class and pay month‑to‑month with no long‑term commitment.

**Location**: Remote (Lucknow-based preferred)
**Work Hours**: 10:00 PM - 4:00 AM IST, 6 days a week

**About the Role**

**Key Responsibilities**

**Sales & Client Outreach**
- Reach out to customers after product trials to convert them into paying customers.
- Maintain consistent follow-ups with prospects and provide timely updates to the sales team.

**Customer Relationship Management**
- Use company-provided templates to maintain brand tone, while customizing responses when needed.
- Track and escalate customer concerns to the relevant team members when required.

**Sales Support & Reporting**
- Maintain accurate records of client communications and update CRM tools regularly.
- Share daily activity reports with the sales manager, highlighting client interactions and conversions.
- Support the sales team in executing outreach campaigns and handling customer queries.

**Requirements**:

- **Must be fluent in English (spoken and written).**:

- **Strong ability to understand and adapt to different US accents** (essential for phone and voice-based communication).
- Comfortable working **night shifts (10:00 PM - 4:00 AM IST), 6 days a week.**:

- Minimum 1 year experience is required.
- Excellent communication, listening, and problem-solving skills.
- Strong organizational skills and ability to multitask.
- Self-motivated, proactive, and able to work independently with mínimal supervision.

**What We Offer**
- Remote work flexibility (Lucknow or nearby cities only).
- Competitive salary with performance-based incentives.
- Training and support with ready-to-use communication templates.
- Growth opportunities within the sales and customer success team.

Pay: ₹35,000.00 - ₹35,001.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Work from home

Work Location: Remote

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