End User Support Technician

4 days ago

Pune Maharashtra, India Equifax Full time

**Pune**

**India**

**Technology**

**Full time**

**6/24/2025**

**J00167890**

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

**What you will do**
- Contribute with Technical Support to walk up customers at a TechBar.
- Level 2 support of conference room technology (Audio/Visual kits).
- Deliver new new equipment (laptops & accessories) within agreed service levels.
- Proactively identify and complete projects that add value to the department and/or our customers.
- Point of contact for 3rd party Technology and Facilities vendor/partners (HP, Dell, Xerox, etc)

**What experience you need**
- 2-4 years of experience collaborating with team members to resolve local user issues and sitewide incidents
- Associate's degree in a relevant field or equivalent experience
- Experience analyzing, troubleshooting, and resolving hardware/software and Audio/Visual systems issues. Including provisioning, installation/configuration, operation, and maintenance of End User Technology hardware, OS and software.
- Demonstrates the potential to mentor junior team members
- Cloud Certification Strongly Preferred

**What could set you apart**

An ability to demonstrate successful performance of our Success Profile skills, including:

- _Collaboration _- Able to collaborate with team members and other departments
- _Computer and Software Skills _- Able to prepare training on daily scope tasks
- _Customer Technical Support _- Able to cross-train coworkers on daily tasks
- _Initiative _- Identifies common technical issues and takes appropriate action to collaborate with team members.
- _Technical Advising and Consulting _- Able to complete technical tasks self-directed with guidance from senior team members
- _Troubleshooting _- Ability to identify and resolve advanced sitewide incidents

We offer a hybrid work setting, comprehensive compensation and healthcare packages, attractive paid time off, and organizational growth potential through our online learning platform with guided career tracks.

**Who is Equifax?**

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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