End User Support Technician

3 days ago

Pune Maharashtra, India Equifax Full time

**EUC support Engineer supporting Pune location 5 days in a week on site**

**Essential functions of the EUC Engineer**

**What you’ll do**
- **Assist with all end user computing security activities**
- **Troubleshooting End User issues and supporting customers across all India sites.**
- **Technical site lead and point of contact for all escalation while providing technical support to India sites as and when required.**
- **Manage the IT needs of the end user environment on site, including laptops, MacBooks, back-office servers, Desk and softphone telephony**
- **Build excellent working relations with your internal VIP customers, acting as an ambassador for End User Computing Services and IT**
- **Responsible for new starters and leavers (hardware and software)**
- **Replacements and upgrades of users equipment (Mobile & Laptop)**
- **Printer management including software installs and hardware troubleshooting**
- **User account management, including active directory and group membership**
- **Optimise the support arrangements with existing and new service providers to ensure the technology support continues to meet business needs.**
- **Mentoring junior and intermediate staff**
- **Apple Macbook support**
- **Ordering IT equipment from 3rd party vendors**
- **Responsible for keeping Asset management up to date and accurate.**
- **Creating documentation for End users and other members of the team for all processes that we manage.**
- **Liaise with external/3rd party providers for services and products**
- **Adhere to and uphold defined security standards by proactively vulnerability scans and follow aspects of security**
- **Building of laptops with SCCM build system and Jamf**
- **Support meetings, office townhall and other events.**
- **3rd party Vendor support**

**What experience you need**
- **1-2 years’ experience with performing a role within an IT environment**
- **1-2 years’ experience with Active Directory**
- **1-2 years of experience with administering Windows Server Environments**
- **1-2 years of experience with desktop support for end users (Windows 10/11)**
- **1-2 years' exposure to G Suite**
- **1-2 years of mobility device and MDM experience**
- **1-2 years of enterprise wireless support (Cisco, Aruba) ; both would be a plus**
- **1-3 years' experience of multiple varied technology in a support related role**
- **1-4 years' customer facing experience in a support related capacity**
- **Evidence of desktop and net**
- **Working support roles**
- **Lead delivery of new technology projects by acting as a pilot and delivering support**
- **models that ensure that technology tools meet business needs.**
- **Essential understanding of WAN/LAN/DNS/Windows/Remote access/security technologies Support of other UK&I sites may be required**
- **Experience in using SCCM remote support tools**
- **Experience in working on ticketing tools like ServiceNow**
- **Hands on experience with hardware part replacements**
- **Should be having a basic knowledge in networking tools**

**What could set you apart**
- **Self-starter that identifies/responds to priority shifts with mínimal supervision**
- **Cloud Certification

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