Customer Support Executive

7 days ago


Salt Lake Kolkata West Bengal, India Delights Marketing Solutions Full time

Job Description:
We are looking for a Customer Support Executive who is smart, proficient, and capable of providing excellent support to our clients. This role requires a deep understanding of our software and IT services to ensure timely and effective resolutions.

Key Responsibilities:

- Handle client interactions professionally on calls (mandatory).
- Understand the company’s software and IT services to assist clients with clarity.
- Diagnose and troubleshoot technical issues via calls and remote desktop support.
- Analyze client requirements and offer appropriate technical solutions.
- Address and resolve client queries in a timely manner.
- Collaborate with software developers to solve software-related faults.
- Ensure a high level of customer satisfaction through technical excellence.

**Requirements**:

- Strong communication skills (verbal and written).
- Ability to handle and resolve client queries effectively.
- Basic technical knowledge of software troubleshooting.
- Ability to work under pressure and manage time effectively.
- Previous experience in a technical support/customer service role is a plus.

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Fixed shift

Work Location: In person

**Speak with the employer**
+91 8617299930



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