Customer Success Executive

2 weeks ago

Dumas Surat Gujarat, India Uffizio Full time

Key Responsibilities

Customer Support
- Address customer queries promptly and professionally.
- Troubleshoot technical or operational issues to ensure timely resolution.
- Maintain high standards of customer satisfaction by going above and beyond to resolve concerns.

Product Expertise
- Develop a deep understanding of Uffizio’s product offerings.
- Effectively communicate product features, benefits, and usage to clients.

Client Growth
- Partner with sales and marketing teams to identify opportunities for upselling or cross-selling.
- Build strong relationships with existing clients to drive retention and expansion.

Feedback Analysis
- Collect and analyze customer feedback to uncover opportunities for product improvements.
- Collaborate with the development team to implement enhancements based on client needs.

Documentation
- Create and maintain user-friendly resources, including guides, FAQs, and tutorials.
- Ensure all documentation is updated and accessible for seamless product adoption.

Training
- Organize and conduct product training sessions for clients and internal teams.
- Tailor training sessions to meet diverse client requirements and ensure effective usage of the product.

**Qualifications**:

- Bachelor’s degree in Business Administration, IT, or a related field.
- Excellent communication and interpersonal skills.
- Proven experience in customer service, product support, or a similar role in the SaaS industry is preferred.
- Strong problem-solving skills and a proactive approach to addressing challenges.
- Ability to multitask and thrive in a fast-paced environment.

What We Offer
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Client Coordination/Customer Support: 1 year (required)

Work Location: In person

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