Customer Success Executive

5 days ago

Surat Gujarat, India Upmetrics Full time

**Responsibilities**:

- Set up and conduct product demo calls to showcase the capabilities of Upmetrics and how it can benefit the potential client.
- Develop strategies to enhance customer satisfaction, address their concerns, and ensure a higher retention rate. Actively engage with clients, seek feedback, and implement necessary improvements.
- Guide new customers through the platform, ensuring they understand its features and can leverage it effectively.
- Actively collect and analyze feedback from clients to drive product improvements.
- Work closely with the sales, marketing, and product teams to enhance customer experience and product value.
- Regularly update the management on customer feedback, success stories, and areas of improvement.

**Qualifications**:

- Bachelor’s degree or equivalent in Business, Marketing, or a related field.
- Excellent command over English, both written and spoken.
- Prior experience in customer support, especially in SaaS platforms, would be an advantage.
- Ability to connect with customers, understand their needs, and communicate solutions effectively.
- Ability to quickly understand customer issues and guide them towards a solution.

**Company Perks**:

- 5-day working (Mon - Fri), Enjoy work-life balance with flexible scheduling
- Collaborative and inclusive workplace culture
- Your voice matters; we value your feedback
- Continuous growth and development
- Competitive salary and holiday allowance
- Access to ongoing learning opportunities.
- A fast-moving, fun, and SaaS company made up of skillful team players
- An opportunity to work closely with a proven executive team, board, and serial entrepreneurs

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid sick time

Ability to commute/relocate:

- Surat - 395008, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you immediate joiner?

**Education**:

- Bachelor's (preferred)

**Experience**:

- customer support : 1 year (preferred)

**Location**:

- Surat - 395008, Gujarat (preferred)

Work Location: In person

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