Guest Relation Executive(For a Mall)

2 weeks ago

Noida Uttar Pradesh, India Srishti Software Applications Pvt. Ltd Full time

A Guest Relations Executive in a mall, like DLF Mall of India, is responsible for ensuring a positive and memorable experience for all mall visitors and customers. This role involves providing excellent customer service, handling inquiries, and addressing any issues or complaints.

Here's a more detailed look at the responsibilities and expectations:
Key Responsibilities:
Guest Service: Welcoming guests, providing information, and ensuring a smooth and enjoyable experience.

Inquiry Handling: Addressing guest inquiries, providing directions, and assisting with any needs.

Complaint Resolution: Addressing guest complaints and concerns in a timely and efficient manner.

Problem Solving: Identifying and resolving issues that may impact the guest experience.

Guest Relationship Management: Building rapport with guests, anticipating their needs, and providing personalized service.

Event Management: Assisting with mall events, including set-up, guest registration, and overall event flow.

Information Dissemination: Keeping guests informed about mall events, promotions, and other relevant information.

Coordination: Collaborating with other mall staff to ensure a seamless guest experience.

Feedback Collection: Gathering guest feedback and reporting it to management to help improve the overall mall experience.

General Office Support: Assisting with various office tasks, such as handling phone calls, managing documents, and other administrative duties.

Skills and Qualifications:
Excellent Communication Skills: Ability to interact with guests in a friendly and professional manner.

Customer Service Skills: Strong ability to handle inquiries, resolve issues, and provide excellent customer service.

Problem-Solving Skills: Ability to identify and resolve problems effectively.

Interpersonal Skills: Ability to build rapport with guests and create a positive experience.

Organizational Skills: Ability to manage multiple tasks and prioritize effectively.

Basic Computer Skills: Ability to use computer software for tasks such as data entry, communication, and event management.

Adaptability: Ability to adapt to changing situations and priorities.

Teamwork: Ability to collaborate effectively with other mall staff.

Grooming and Presentation: Maintaining a professional appearance.

Additional Responsibilities:
Security Verification: Ensuring the safety and security of guests and the mall.

Office Maintenance: Maintaining the cleanliness and organization of the office area.

Inventory Management: Keeping track of office supplies and ensuring they are

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Experience**:

- Guest Relation Executive : 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9513336275

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