Guest Relation Executive(only Male)
2 days ago
- Welcome and greet visitors, shoppers, and VIP guests warmly.
- Handle customer queries, complaints, and feedback in a professional and timely manner.
- Provide accurate information about mall facilities, stores, promotions, and events.
- Assist customers with directions, lost & found, wheelchair/stroller services, etc.
- Coordinate with housekeeping, security, and operations teams for guest support.
- Maintain service desks/kiosks and ensure smooth daily operations.
- Support execution of promotional campaigns, events, and festive activities.
- Handle emergencies (medical, safety, lost child situations) as per SOPs.
- Ensure high service standards aligned with the DLF Mall brand image.
- Prepare daily/weekly reports on customer interactions, complaints, and resolutions.
Qualifications & Skills:
- Graduate in Hospitality, Retail, or related field (preferred).
- 1–3 years of experience in guest relations, customer service, hospitality, or retail.
- Excellent communication and interpersonal skills (English & local language).
- Pleasant personality, grooming, and customer-first attitude.
- Problem-solving ability and patience while handling escalations.
- Ability to multitask and work in a fast-paced environment.
Key Competencies:
- Strong service orientation
- Professional appearance and etiquette
- Conflict resolution and empathy
- Team collaboration
- Attention to detail
Job Types: Full-time, Permanent
Pay: ₹18, ₹20,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Education:
- Bachelor's (Preferred)
Experience:
- Guest relation executive : 1 year (Required)
- Hospitality: 1 year (Required)
Language:
- English (Required)
Location:
- Noida, Uttar Pradesh (Required)
Work Location: In person
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