Guest Relation Executive(only Male)

23 hours ago

Noida, Uttar Pradesh, India Srishti Software Applications Pvt. Ltd Full time ₹ 1,80,000 - ₹ 2,40,000 per year
  • Welcome and greet visitors, shoppers, and VIP guests warmly.
  • Handle customer queries, complaints, and feedback in a professional and timely manner.
  • Provide accurate information about mall facilities, stores, promotions, and events.
  • Assist customers with directions, lost & found, wheelchair/stroller services, etc.
  • Coordinate with housekeeping, security, and operations teams for guest support.
  • Maintain service desks/kiosks and ensure smooth daily operations.
  • Support execution of promotional campaigns, events, and festive activities.
  • Handle emergencies (medical, safety, lost child situations) as per SOPs.
  • Ensure high service standards aligned with the DLF Mall brand image.
  • Prepare daily/weekly reports on customer interactions, complaints, and resolutions.

Qualifications & Skills:

  • Graduate in Hospitality, Retail, or related field (preferred).
  • 1–3 years of experience in guest relations, customer service, hospitality, or retail.
  • Excellent communication and interpersonal skills (English & local language).
  • Pleasant personality, grooming, and customer-first attitude.
  • Problem-solving ability and patience while handling escalations.
  • Ability to multitask and work in a fast-paced environment.

Key Competencies:

  • Strong service orientation
  • Professional appearance and etiquette
  • Conflict resolution and empathy
  • Team collaboration
  • Attention to detail

Job Types: Full-time, Permanent

Pay: ₹18, ₹20,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Education:

  • Bachelor's (Preferred)

Experience:

  • Guest relation executive : 1 year (Required)
  • Hospitality: 1 year (Required)

Language:

  • English (Required)

Location:

  • Noida, Uttar Pradesh (Required)

Work Location: In person

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