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Guest Relation Executive

2 weeks ago

Noida Uttar Pradesh, India Group108 Full time

Group 108 is a highly esteemed entity that has made significant contributions to the urban landscape. We have a remarkable track record of developing top-notch properties that are not only aesthetically pleasing but also functionally successful. These structures are designed to cater to a range of needs, from office and retail spaces to hospitality establishments.

We have our projects and offices at following address:
Project Grandthum, Plot No. 7, Sector-Techzone-4, Greater Noida (West), UP-201308

Project One FNG, Plot No. 1, Sector-142, Noida, UP-201305

Job responsible for ensuring an excellent guest experience in hospitality, corporate offices, or luxury retail settings. Their primary role is to welcome guests, handle inquiries, and resolve any issues to maintain customer satisfaction.

Key Responsibilities of a Guest Relations Executive

1. Guest Welcome & AssistanceGreet guests warmly upon arrival and ensure they feel valued.

Provide information about Project amenities.

Offer personalized services to VIP guests.

2. Customer Service & Experience ManagementAddress guest concerns and complaints promptly and professionally.

Coordinate with other departments to fulfill guest query

Collect and analyze guest feedback for continuous service improvement.

Ensure guests are satisfied with their experience before they leave.

Maintain accurate records of bookings and cancellations.

Provide information about special promotions, discounts, and loyalty programs.

Communication & CoordinationAct as a liaison between guests and different departments.

Keep management informed about guest concerns and service improvements.

Complaint Resolution & Problem-SolvingHandle guest complaints with empathy and professionalism.

Offer solutions or compensation where necessary.

Escalate major issues to management for resolution.

Brand Representation & ProfessionalismUphold the company’s brand standards and policies.

Maintain a professional appearance and positive attitude at all times.

Train new team members if required.

Skills Required for a Guest Relations Executive✔ Excellent communication & interpersonal skills

✔ Problem-solving & conflict-resolution abilities

✔ Strong organizational & multitasking skills

✔ Proficiency in CRM and Sales Activities

✔ ✔ Patience, empathy, and customer-focused mindset

Pay: ₹25,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 9315096390