Customer Support Executive

3 days ago

Noida Uttar Pradesh, India MyOperator Full time

**About MyOperator**

MyOperator is a **leading SaaS-based call management system** dedicated to transforming how businesses handle customer communication. Founded by Ankit Jain, our innovative cloud telephony solutions empower over **30,000+ businesses across India** to streamline calls, track interactions, and elevate their customer experience. We're on a mission to build the best communication infrastructure for small and medium-sized enterprises, and we're growing fast

**About the Role**

Are you passionate about helping customers and eager to kickstart your career in the tech industry? MyOperator is looking for a **motivated and customer-focused Customer Support Executive**to join our dynamic team. This role offers an incredible opportunity for **hands-on experience** in a fast-growing SaaS company, where you'll be instrumental in ensuring our customers have a seamless experience.

**Key Responsibilities**

As a Customer Support Executive Executive, you'll be on the front lines, directly impacting our customer satisfaction. Your responsibilities will include:

- **Troubleshooting and resolving issues**: Assist customers with common challenges such as panel access, call report discrepancies, and login problems.
- **Maintaining accurate records**: Efficiently update ticket statuses and ensure precise customer information within Zoho Desk.
- **Collaborating for solutions**: Work closely with the support team to escalate complex issues to the appropriate departments, ensuring timely resolution.
- **Contributing to knowledge resources**: Help create and maintain valuable FAQs and troubleshooting documentation that empowers our users.

**Requirements**:
We're looking for someone who is:

- **An excellent communicator**: Strong command of English, both spoken and written, is essential with 1-2 years experience
- **Tech-curious and adaptable**: Basic computer proficiency and a genuine willingness to learn new support tools and CRM systems.
- **Passionate about customer success**: A strong interest in SaaS, tech support, or customer-facing roles.
- **Available full-time**: Ability to commit to a Monday to Saturday schedule with rotational shifts.

**What You'll Gain**
- **Invaluable practical exposure**: Get real-world experience in customer success and support operations within a thriving SaaS environment.
- **Mentorship and learning**: Work alongside experienced professionals and learn industry best practices directly from the experts.
- **A deeper understanding of SaaS**: Gain insights into the operational backbone of a leading cloud telephony provider.

**Job Types**: Full-time, Permanent

Pay: ₹300,000.00 - ₹330,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- How much exp you have in Customer Support ?
- How would you rate your English Comm Skills on scale of 1-10?
- Your Fixed CTC ?

Work Location: In person

**Speak with the employer**
+91 9267989047

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