Customer Success Executive

2 days ago

Mumbai, India Contractor Plus Full time

**Bi-Lingual (English & Spanish) Customer Success Representative**

We are looking for a Customer Success team member to join our fast-growing SaaS startup for contractors. We currently serve the US market but will be expanding later this year. About 15% of our user base speaks Spanish and the rest is English speaking.

**Roles & Responsibilities**:

- Answering & Following up with Live chats as they come in, they come in at random times/hours.
- Defining Canned Responses based on common questions and processes related to performing in this role.
- Filing bugs and feature suggestions in ClickUp for our team to process. We have some automations in place for what happens after the issues are filed (customer is automatically notified upon resolution)
- Preferred working in EST primary working hours (US Timezone)
- Must speak English & preferably Spanish with a native US accent - clear and easy to understand.
- Must be able to learn our software very quickly, and learn what's already yon our roadmap and how to best assist users with most common issues.
- Will perform live demonstrations of the app to help users get setup.
- Will help with Contractor+ Payments onboarding process and work between the WePay Customer Delight team and our customers to ensure all documentation is submitted and users are fully onboarded.
- Will help write knowledgebase articles and produce walk-throughs to improve the customer onboarding process and overall user experience.

**Salary**: ₹100,000.00 - ₹125,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Work from home

Schedule:

- Night shift
- US shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Quarterly bonus

Application Question(s):

- Describe your experience speaking in English in US Accent & in Spanish.

**Experience**:

- total work: 2 years (preferred)

  • Executive - Customer Success

    1 week ago

    Mumbai, India Pros & Pawns HR Consultants Full time

    **About the job** Position**:Executive - Customer Success** City**:MUMBAI** Work Style**:Hybrid** **Responsibilities of a Customer Success Executive**: - Serve as the main point of contact for clients, addressing their needs, inquiries, and concerns promptly and professionally. - Understand clients' marketing objectives and collaborate with internal...

  • Customer Success Executive

    2 days ago

    Mumbai, Maharashtra, India Dove Soft Ltd. Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company :Dove Soft LtdPosition:Customer Success ExecutiveLocation:AhmedabadDepartment:Customer Success / Client ServicesAbout the Role:We are seeking aCustomer Success Executiveto build strong client relationships and ensure customers gain maximum value from our solutions. You will be the primary point of contact for clients, driving satisfaction, retention,...

  • Customer Success Executive

    2 weeks ago

    Mumbai, India AiTrillion Full time

    **Customer Success Executive** **Location**: Mumbai **Purpose**: - We are looking for a Customer Success Executive. We are a growth-stage startup and this role will be an important part of our growth strategy. You will foster great relationships with customers to make them advocates of our brand. **We are looking for someone who can**: - Guide new...

  • Customer Success Executive

    17 hours ago

    Mumbai, India EC2 Consulting Solutions Full time

    Company Overview: Locobuzz is a leading SaaS company that specializes in providing AI-powered customer experience management solutions. Our platform helps businesses gain valuable insights, engage with customers effectively, and drive meaningful outcomes. As we continue to grow, we are seeking a highly motivated and customer-focused individual to join our...

  • Customer Success Executive

    2 days ago

    Mumbai, Maharashtra, India Intriants Hr services Full time ₹ 2,40,000 - ₹ 3,84,000 per year

    Job Title: Customer Success Executive Location: Prabhadevi, Mumbai Salary: Up to ₹32,000 per month Role Overview We are looking for a proactive and customer-focused Customer Success Executive who will act as the primary point of contact for clients. The role requires strong communication skills, the ability to resolve queries efficiently, and a basic...

  • Customer Success Executive

    7 days ago

    Mumbai, Maharashtra, India Taabi Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Position:Customer Success Executive / Customer Onboarding Executive / Customer Program ExecutiveJob Overview:We are looking for a highly driven individual to nurture long-term client relationships and ensuring high customer retention in our IoT-enabled SaaS ecosystem. You will be the primary point of contact for assigned accountsensuring successful...

  • Customer Success Executive

    2 weeks ago

    Mumbai, Maharashtra, India Vitrina AI Full time

    **Job Title**: Customer Success Executive (Media & Technology) **Location**: Mumbai **Job Type**: Full-time **Job Overview**: We are seeking a proactive **Customer Success Executive** to manage customer queries, analyze needs, and provide tailored solutions. You'll derive key metrics to understand customer behavior, identify at-risk clients, and guide...

  • Customer Success Executive

    2 weeks ago

    Mumbai, India Talent Corner HR Services Private Limited Full time

    Job Title - Customer Success Executive Industry - Health care Location - Mumbai CTC- up to 5 lpa Job responsibilities: - Previous job profile with Samsung, LG, or biomedical engineering is preferred. - Good Presentation Skills - Should be able to lift 20-35 kgs machines on own. - Ability to stay calm when customers are stressed or upset - Excellent...

  • Customer Success Executive

    5 days ago

    Mumbai, India Rentkar Full time

    Customer Success – RentkarCTC: ₹2.5 – 3 LPALocation: Andheri East, Mumbai (On-site)About RentkarRentkar is India’s fastest-growing rental platform for tech gadgets and lifestyle products – from PS5 consoles and gaming laptops to GoPros, cameras, guitars, and more. With zero-deposit rentals and same-day delivery, we’re redefining how people...

  • Customer Success Executive

    5 days ago

    Mumbai, India Rentkar Full time

    Customer Success – RentkarCTC: ₹2.5 – 3 LPALocation: Andheri East, Mumbai (On-site)About RentkarRentkar is India’s fastest-growing rental platform for tech gadgets and lifestyle products – from PS5 consoles and gaming laptops to GoPros, cameras, guitars, and more. With zero-deposit rentals and same-day delivery, we’re redefining how people...