Customer Success Executive

14 hours ago

T Nagar Chennai Tamil Nadu, India Traecit Business Consultants Full time

**Job Description - Customer Success Executive**
- Ensuring that the needs of the clients are met so that they are satisfied and leads to increase in the profit of the organization.
- Attending meetings with clients or interacting with them via telephone or written communication.
- Advising the higher management about the client needs.
- Taking enquiry details from client accurately.
- Team player with the ability to work in a fast
- paced environment
- Ability to work with all levels of internal staff, as well as outside clients.
- Sound business ethics, including the protection of proprietary and confidential information
- Develop a lasting relationship with the clients.
- Escalate unresolved issues to the appropriate internal teams
- Maximize sales and profitability while dealing with clients.
- Collect prompt and accurate feedback from customers
- Ensure timely delivery of service to customers
- Troubleshoot problems and see them through to resolution
- Update operations and sales related data in Excel or Google Docs.
- Creation of projects in internal CRM
- Mediate client and operations/development team to ensure smooth documentation transaction and workflow
- Work proactively to provide client marketing needs with the greatest amount of added value by communication.
- 2 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
- Excellent English and Tamil language proficiency is mandatory
- Excellent interpersonal and written and oral communication skills.
- Knowledge of mediation and conflict resolution techniques is preferable
- Knowledge in Indian company registration, financial domain (like accounting, ITR filing, government licensing, etc.) is an added advantage
- Capable of handling customer queries.
- Take ownership of customer issues
- Good uptake and proactive attitude are expected.

**Salary**: ₹228,000.00 - ₹252,000.00 per year

**Benefits**:

- Paid time off
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- T Nagar, Chennai - 600017, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Can you join us immediately? If no, please mention your notice period.
- What is your Current CTC ?
- What is your expected CTC ?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support/Success: 2 years (preferred)

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