Customer Success Executive

4 days ago

T Nagar Chennai Tamil Nadu, India EAZYMED TECHNOLOGIES PRIVATE LIMITED Full time

**About MrMed**:
MrMed is India’s largest online pharmacy, specializing in providing super
- speciality medicines for critical conditions like cancer, kidney diseases, heart disorders, HIV/AIDS, transplants, hepatitis, and more. We are a patient-centric organization committed to providing access to medicines for individuals undergoing treatment for various critical diseases. We understand the challenges that patients face when they are unable to afford or access their prescribed medications, and we are dedicated to making sure that every patient receives the necessary treatment they need. Our team is passionate about improving the lives of those in need and we strive to make a positive impact in the healthcare industry.

**Job Summary**:
MrMed is looking for **Customer Success Executive** to assist its customers for order support over telephone/ chat channels. As a Customer Success Executive, you will be the brand ambassador of MrMed and will be responsible for ensuring customers are always delighted by our products and services.

**Key Responsibilities**:

- Serve as the single point of contact for order tracking and all sales support to customers on chat and call platforms.
- Build and maintain strong relationships with customers.
- Provide product information and guidance to customers, ensuring they understand benefits and usage.
- Stay updated on product offerings, industry trends, and competitor activities.
- Identify and target potential customers to drive sales growth.
- Educate customers about new products and promotions.
- Assist customers with the order process, ensuring accuracy and efficiency.
- Escalate issues to team leads and persistent issues directly to senior management.
- Provide follow-up support to ensure customer loyalty and repeat business.
- Coordinate with logistics to ensure timely delivery of products.
- Address customer inquiries and resolve issues promptly to enhance customer satisfaction.
- Ensure a thorough understanding of their needs and effective resolution of their concerns.
- Demonstrate a temperament for handling customers with care and in a clear and convincing manner.

**Qualifications**
- 0 to 2 years of experience in voice/ semi voice process in a non-tech role (prior part-time or full-time experience is a plus)
- Bachelor's degree in business, pharmacy, or related field (preferred).
- Proficient in CRM software and Microsoft Office Suite.
- Previous experience in sales, preferably in the pharmaceutical or healthcare sector.
- Ability to persuade effectively and demonstrate empathy towards customers
- Fluency in Hindi is must
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.

**Education**: Bachelor's (required)

**Language**:

- English (required)
- Hindi (required)

**Work Location**:MrMed.in, No.5(3), Ground Floor, Raja St, Pondy Bazaar, T. Nagar, Chennai, Tamil Nadu 600017

**Walk-in Timings**:Monday - Friday from 11 AM - 6PM

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Rotational shift

**Education**:

- Bachelor's (required)

**Language**:

- English (required)
- Hindi (required)

Work Location: In person

Expected Start Date: 09/12/2024

  • Customer Success Executive

    6 days ago

    Chennai, Tamil Nadu, India ColorPodge Full time

    **Description** We are looking for a friendly and driven Customer Success Executive to join our team as a Customer Success Executive. You will be responsible for ensuring our clients receive the best possible experience with our products and services. This job is perfect for individuals who are passionate about customer service and enjoy solving...

  • Customer Success Executive

    1 week ago

    Chennai, Tamil Nadu, India SriSattva Group Full time

    **Job Title**: Customer Success Executive **Location**: Choolaimedu (Nungambakkam) **Experience Required**: 2 Years **Salary**: ₹20,000 - ₹25,000 per month **Company**: Srisattva Group **About the Role**: We are looking for a proactive and customer-oriented **Customer Success Executive** with 2 years of experience to join our team. You will be the...

  • Customer Success Executive

    4 days ago

    Chennai, Tamil Nadu, India SriSattva Group Full time

    **Customer Success Executive** **Location**: Nungambakkam **Experience**: 1 to 3 Years **Employment Type**: Full-time **About Us**: Srisattva Group is a dynamic and growth-oriented company committed to delivering excellence in Accounting / Finance / ERP. Our customer success team ensures that our clients achieve their desired outcomes by providing...

  • Customer Success Executive

    2 days ago

    Chennai, Tamil Nadu, India SriSattva Group Full time

    **Customer Success Executive** **Location**: Nungambakkam **Experience**: 1 to 3 Years **Employment Type**: Full-time **About Us**: Srisattva Group is a dynamic and growth-oriented company committed to delivering excellence in Accounting / Finance / ERP. Our customer success team ensures that our clients achieve their desired outcomes by providing...

  • Customer Success Executive(Fresher)

    2 days ago

    Chennai, Tamil Nadu, India TargetBay Full time

    **About TargetBay**: **Position**: Customer Success Executive **Experience**: Freshers **Shift: Night Shift(US)** **Notice Period**: Immediate Joiners **Desired Profile**: - Excellent communication skills - Should be able to communicate effectively - Should be willing to work in US shift - Must have good customer handling skills

  • Customer Success Executive

    6 days ago

    Purasawalkam, Chennai, Tamil Nadu, India Navyug Global Ventures Pvt Ltd Full time

    **Greetings from Navyug Global Ventures Pvt Ltd!!!!!!!** We have a job opening for a Customer care/Success executive with at least 1+ years of experience. **Hindi Speaking is a must.** **Location**: Chennai, Purasaiwakkam **Type**: Full - Time **Experience**: 1-2 Years **Language**: Hindi and English - Provide excellent customer support and resolve...

  • Customer Success Executive

    2 weeks ago

    Perungudi, Chennai, Tamil Nadu, India Sulekha.com Full time

    **Job Description & Expectations** - Support customer success function to drive retention and multiply business from existing customers - Use digital channels and use them to drive awareness, visibility and content strategy for customer - Maintain social media presence across all digital channels for customers - Measure and report on the performance of all...

  • Customer Success Executive

    1 week ago

    Anna Salai, Chennai, Tamil Nadu, India ARK CANTON ENTERPRISES PRIVATE LIMITED Full time

    **JOB DESCRIPTION** **POSITION**: Customer Success Executive **JOB TYPE**:Permanent, Full - Time **SALARY**: 10,000 to 15,000 **WORKING DAYS**: 6 days per week **PROBATION PERIOD**:3 months **LOCATION**: Rayala Towers, Anna Salai, Chennai **JOB SUMMARY**: As a **Customer Success Executive**, you will serve as the primary point of contact for assigned...

  • Customer Success Executive

    1 week ago

    Anna Salai, Chennai, Tamil Nadu, India ARK CANTON ENTERPRISES PRIVATE LIMITED Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    JOB DESCRIPTIONPOSITION: Customer Success ExecutiveJOB TYPE: Permanent, Full – TimeSALARY: 10,000 to 15,000WORKING DAYS: 6 days per weekPROBATION PERIOD: 3 monthsLOCATION: Rayala Towers, Anna Salai, ChennaiJOB SUMMARY:As a Customer Success Executive, you will serve as the primary point of contact for assigned clients, ensuring they achieve their desired...

  • Customer Success Executive

    2 days ago

    Chennai, Tamil Nadu, India CADD Centre Full time

    **Job Summary**: **Key Responsibilities**: - **Onboarding Support**: - Welcome new students and provide orientation on course content, schedules, and platform usage. - Guide students through the registration process and support them in accessing learning resources. - **Student Relationship Management**: - Build strong relationships with learners to ensure...