Customer Service Executive

3 days ago

Remote, India YEHMERAINDIAGharsoaps Full time

**Job Description: Customer Service Representative (Work from Home) Excellent Communication Skills**

**Company**: GharSoaps

**Location**: Remote (Work from Home)

**Salary**: ₹15,000 to ₹20,000 per month

**Job Summary**:
**Key Responsibilities**:

- **Order Management**: Assist customers with placing orders, tracking shipments, and resolving any issues related to their purchases.
- **Problem Resolution**: Address customer complaints and provide appropriate solutions to ensure customer satisfaction.
- **Product Knowledge**: Maintain a thorough understanding of GharSoaps' product offerings to effectively assist customers.
- **Feedback Collection**: Gather and document customer feedback to help improve products and services.

**Qualifications**:

- **Education**: High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
- **Experience**: Previous experience in customer service or a similar role.
- **Skills**:

- **Communication Skills**: Excellent verbal and written communication skills in English.
- **Convincing Skills**: Strong persuasive abilities to effectively handle customer objections and close sales.
- **Technical Skills**: Proficient in using computers and customer service software; basic knowledge of MS Office, particularly Excel.
- **Problem-Solving**: Ability to think critically and resolve issues efficiently.
- **Interpersonal Skills**: Strong interpersonal skills with a friendly and approachable demeanor.

**Working Hours**:

- **Hours**: Monday to Saturday, 9:00 AM to 6:30 PM
- **Breaks**: Scheduled breaks will be provided

**Additional Information**:

- **Equipment**: Reliable internet connection and a suitable workspace at home.

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift

Application Question(s):

- Do you have your own laptop and a reliable WiFi connection at home?

**Education**:

- Secondary(10th Pass) (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Hindi (required)

Work Location: Remote

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