
Senior Services Account Management Officer
2 weeks ago
Job Title: Senior Services Account Management Officer
Business Unit: Payment Services
Job Mission
Ensure client request processing, service quality, and business development while maintaining compliance with contractual SLAs. Act as a key client contact, driving service improvements and governance.
Key Responsibilities
Manage and strengthen key client relationships. Oversee SLA/KPI performance and reporting. Act as an escalation point for incidents. Lead and participate in governance committees. Drive service improvements and identify growth opportunities. Ensure compliance with industry best practices.Required Competencies
Technical & Industry Knowledge
Java based Application Support Strong Production Support exposure Transaction processing, SLAs, and KPI monitoring. Negotiation and client management techniques. Electronic payment industry expertise. Oral and written communication in Sales techniques and business writing.Managerial & Behavioral Skills
Strong problem-solving and communication skills. Commitment to quality and client orientation. Initiative, flexibility, and interpersonal skills. Governance and reporting capabilities.Profile Requirements
Payment & Cards Domain Expertise Education: Bac+5 or equivalent. Experience: 5 to 8 years in a related field.-
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