Customer Love Executive

6 days ago


Mumbai, India White Force Full time

Job description



Support the CL team in handing all incoming customer queries on various channels. Different
channels of consumer communication include Whatsapp, Email, Instagram, Calls, etc.
• Make consumer journeys more efficient by identifying and documenting all errors that are
encountered on everyday basis in end-to-end order journey.
• E-Com Order Management: place new orders, modify, cancel, refund, etc.
• Work with cross-functional teams such as Operations, Quality, Tech and Business to escalate
relevant issues related to order delivery, product, tech, or business operations



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