Customer Love Manager
2 weeks ago
Job description • Lead the team of Customer Love executive who answer consumer queries on various channels such as Whatsapp, Email, Instagram, Calls, etc. • Own Customer Satisfaction Score (CSAT) across all the channels mentioned above. And close any escalations coming on the CL channels. • Audit for quality check of tickets done by CL agents, and train them to keep a continuous feedback loop of improving quality of responses. • Understand consumer order journeys and business processes end to end, identify gaps in both, to reduce the count of incoming tickets. • Own Whatsapp Chatbot that’s the first line of response to consumers. • Work with cross-functional teams such as Operations, Quality, Tech and Business to resolve relevant issues related to order delivery, product, tech, or business operations. • Own campaigns (on Whatsapp and Calls) to collect consumer feedback, opt-ins for new product development, and other such proactive communication. if you are interested please contact on email: sarthakwhiteforce@gmail.com contact no ; 9303007707
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Customer Love Executive
2 days ago
Mumbai, Maharashtra, India The Whole Truth Full timeRole: Customer Love Executive Reporting To: Shikhar Srikantiah Head of Customer Love Business Experience: Minimum 1-2 years Location: Mumbai / Remote Work CTC: 3-5 LPA **About the job -** The Whole Truth is one of the fastest growing and most loved brands in the country. We get this love because we are authentic: what we say is what we think is what we...
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Customer Love Executive
1 week ago
Mumbai, India The Whole Truth Foods Full time**Role: Customer Love Executive** **Experience**: No restriction. **Education**: No restriction. **Location:** The office is currently on the 4thFloor, Krislon House, Kishanlal Marwah Marg, Marol, Andheri East, Mumbai. **Remote Work**: Work from office (Wfh can be decided basis business need) **CTC**: INR 3L - INR 4L per annum **In-Hand Salary**: 21 -...
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CUSTOMER LOVE MANAGER
2 weeks ago
Mumbai, India White Force Full timeJob description Role: Manager - Customer Love and Consumer Insights Reporting To: Shikhar Srikantiah – Head of Customer Love Experience: Minimum 2-5 years (preferably in Customer Support/ consumer related work) Location: Andheri East, Mumbai Working Days: Mon – Sat (6 days working) About the Company Who we are At The Whole Truth, our mission is to...
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CUSTOMER LOVE MANAGER
2 weeks ago
Mumbai, India White Force Full timeJob description Role: Manager - Customer Love and Consumer Insights Reporting To: Shikhar Srikantiah – Head of Customer Love Experience: Minimum 2-5 years (preferably in Customer Support/ consumer related work) Location: Andheri East, Mumbai Working Days: Mon – Sat (6 days working) About the Company Who we are At The Whole Truth, our mission...
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Customer Service Specialist
4 weeks ago
Mumbai, India Love Pangolin Full timeCustomer Service SpecialistLocation: MumbaiYour Move. We’re Here to Help Them Make Theirs.At Love Pangolin, we design travel wear for lives in motion. Flights, commutes, last-minute escapes—we make gear that’s built to move. Now, we’re looking for a Customer Service Specialist who’s just as dynamic.You’ll be the first point of contact for our...
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Customer Service Specialist
4 weeks ago
Mumbai, India Love Pangolin Full timeCustomer Service SpecialistLocation: MumbaiYour Move. We’re Here to Help Them Make Theirs.At Love Pangolin, we design travel wear for lives in motion. Flights, commutes, last-minute escapes—we make gear that’s built to move. Now, we’re looking for a Customer Service Specialist who’s just as dynamic.You’ll be the first point of contact for our...
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Customer Service Specialist
4 weeks ago
Mumbai, India Love Pangolin Full timeCustomer Service Specialist Location: Mumbai Your Move. We're Here to Help Them Make Theirs. At Love Pangolin, we design travel wear for lives in motion. Flights, commutes, last-minute escapes—we make gear that's built to move. Now, we're looking for a Customer Service Specialist who's just as dynamic. You'll be the first point of contact for our...
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Customer Service Specialist
4 weeks ago
Mumbai, India Love Pangolin Full timeCustomer Service Specialist Location: MumbaiYour Move. We’re Here to Help Them Make Theirs.At Love Pangolin, we design travel wear for lives in motion. Flights, commutes, last-minute escapes—we make gear that’s built to move. Now, we’re looking for a Customer Service Specialist who’s just as dynamic.You’ll be the first point of contact for our...
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Customer Service Specialist
4 weeks ago
Mumbai, India Love Pangolin Full timeCustomer Service Specialist Location: Mumbai Your Move. We’re Here to Help Them Make Theirs. At Love Pangolin, we design travel wear for lives in motion. Flights, commutes, last-minute escapes—we make gear that’s built to move. Now, we’re looking for a Customer Service Specialist who’s just as dynamic. You’ll be the first point of contact for...
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Customer Service Specialist
3 weeks ago
Mumbai, India Love Pangolin Full timeCustomer Service Specialist Location: MumbaiYour Move. We’re Here to Help Them Make Theirs.At Love Pangolin, we design travel wear for lives in motion. Flights, commutes, last-minute escapes—we make gear that’s built to move. Now, we’re looking for a Customer Service Specialist who’s just as dynamic.You’ll be the first point of contact for our...
