Customer Service Specialist

16 hours ago

Mumbai, India Love Pangolin Full time

Customer Service Specialist

Location: Mumbai


Your Move. We’re Here to Help Them Make Theirs.

At Love Pangolin, we design travel wear for lives in motion. Flights, commutes, last-minute escapes—we make gear that’s built to move. Now, we’re looking for a Customer Service Specialist who’s just as dynamic.

You’ll be the first point of contact for our customers—helping them find the right fit, solving order issues, and turning every interaction into a reason to return.

What You’ll Do:

  • Handle customer queries via email, chat, and phone with warmth, speed, and clarity.
  • Solve problems with empathy and efficiency—from sizing help to delivery issues.
  • Collaborate with operations and warehouse teams to resolve order concerns.
  • Own the post-purchase experience, ensuring customer delight and loyalty.
  • Spot patterns, flag feedback, and help us get better with every drop.

What You Bring:

  • 2–3 years in a customer support or CX role (bonus if it’s in fashion, DTC, or lifestyle brands).
  • Strong communication skills—clear, calm, and genuinely helpful.
  • A proactive mindset and love for problem-solving.
  • Experience with tools like Zendesk, Gorgias, or similar platforms.
  • Flexibility to work across time zones when needed.

Nice to Have:

  • An eye for design and detail—our customers care about both.
  • Passion for great product experiences, not just quick fixes.
  • A soft spot for smart travel wear (we won’t judge if you’re already a fan).

Why Join Us:

  • Be part of a growing, design-driven brand that values clarity, motion, and thoughtfulness.
  • Work with a team that’s curious, minimalist, and always on the move.
  • Get gear that works as hard as you do.

Sound like your kind of role?

Apply now. Let’s make travel feel seamless, one customer at a time.

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