Customer Love Executive

2 weeks ago

Mumbai, India The Whole Truth Foods Full time

**Role: Customer Love Executive**

**Experience**: No restriction.

**Education**: No restriction.

**Location:** The office is currently on the 4thFloor, Krislon House, Kishanlal Marwah Marg, Marol, Andheri East, Mumbai.

**Remote Work**: Work from office (Wfh can be decided basis business need)

**CTC**: INR 3L - INR 4L per annum

**In-Hand Salary**: 21 - 29 thousand per month (roughly).

**About the Company**:
In a world of loud claims and quiet disclaimers, we mention all of the 1 to 7 kitchen ingredients used in our products legibly in the front of our packs, because we have nothing to hide. We don’t use any lab-made or natural sounding chemical alternatives in our food, and we never need to use disclaimers.

But we do this well beyond our pack as well. Bad faith actors use the nuances and technicalities in food, fitness and nutrition to confuse people and prevent them from educated choices, so we go the other way. We help people understand the food they eat and what it does to their bodies better via content that is loved by 200K people. Check us out at

**About the job**:
The Whole Truth is one of the fastest-growing and most loved brands in the country.

We get this love because we are authentic: what we say is what we think is what we do is who we are.

We also get this love because we live our values, one of which is _consumer is family_.

The Customer Love function at The Whole Truth isn’t like customer support elsewhere.

We invest significant time and resources in it with a simple premise: every interaction with a consumer, especially one which starts with a negative experience, is an opportunity to not just solve their concern or query and leave them satisfied, but to wow them and win them for life.

The Customer Love function is at the forefront of consumer interactions, both reactive and proactive at the company, and is responsible for guarding the consumer experience pre, during and post-purchase.

**Personality**:
High on empathy

Patient

Easy to get along

**Skills**:
Great verbal & written communication skills

Ability to anticipate & prevent, rather than just react & resolve

Ability to learn specific IT tools: fairly simple ones

**Edge**:
Experience in handling people. Kids, and adults, all count :)

**Application**:
A single-page CV, which should necessarily contain your education & professional journey. It doesn’t matter what it contains, we just want to get to know you

Please share your answers to the below single question:
1. Why are you interested in this role? What would you get out of it?

Cheers

The Whole Truth

**Job Type**: Permanent

**Salary**: From ₹300,000.00 per year

**Benefits**:

- Flexible schedule
- Health insurance

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 8850419968

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