Customer Support

7 days ago


Gurgaon Gurugram Noida, India Krishna Enterprises Full time
Description

We are seeking a Customer Support representative with 1-2 years of experience in the job market context of India. The ideal candidate will be responsible for handling customer inquiries and resolving customer issues in a timely and professional manner.

Responsibilities
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  • Provide accurate information about our products and services to customers
  • Resolve customer complaints and issues in a timely and professional manner
  • Maintain customer records and update customer information in our database
  • Collaborate with other departments to ensure customer satisfaction
  • Provide feedback to management on customer issues and trends

Skills and Qualifications
  • 1-2 years of experience in customer support or a related field
  • Excellent communication skills in English
  • Strong problem-solving skills
  • Ability to work independently and as part of a team
  • Familiarity with customer support software and tools
  • Attention to detail and strong organizational skills
  • Ability to multitask and prioritize tasks effectively
  • Bachelor's degree in a related field


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