Customer Support

7 days ago


Gurgaon Gurugram, India Job World Full time
Description

We are seeking a highly motivated and experienced Customer Support professional to join our team. The ideal candidate should have 1-3 years of experience in the job market context of India and possess excellent communication skills, both written and verbal. The candidate should also be able to work well in a team environment and have a strong customer service orientation.

Responsibilities
  • Provide exceptional customer service to clients via phone, email, and chat
  • Resolve customer complaints and inquiries in a timely and efficient manner
  • Escalate issues as needed to the appropriate department
  • Maintain accurate records of customer interactions and transactions
  • Process orders, forms, and applications
  • Provide product and service information to customers
  • Research and resolve customer issues using available resources
  • Collaborate with team members to improve customer support processes and procedures

Skills and Qualifications
  • 1-3 years of experience in customer support
  • Excellent verbal and written communication skills in English and Hindi
  • Familiarity with customer support software and tools
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment
  • Attention to detail and accuracy
  • Ability to work independently and as part of a team
  • Bachelor's degree in any field


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