Customer Support Executive

2 days ago


Gurgaon Gurugram Jaipur, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are looking for a Customer Support Executive to provide support to our clients and customers. The ideal candidate should have 0-4 years of experience in the job market context of India.

Responsibilities
  • Responding to customer queries via phone, email, and chat
  • Resolving customer complaints and issues in a timely and efficient manner
  • Providing product and service information to customers
  • Maintaining customer records and updating customer accounts
  • Collaborating with other teams to resolve customer issues
  • Identifying and escalating priority issues to the appropriate team members
  • Maintaining a positive, empathetic, and professional attitude towards customers
  • Providing feedback on the efficiency of the customer service process

Skills and Qualifications
  • 0-4 years of experience in customer support or a related field
  • Excellent communication skills, both verbal and written
  • Ability to multitask and prioritize tasks effectively
  • Strong problem-solving skills
  • Ability to work well under pressure and in a fast-paced environment
  • Familiarity with CRM software and ticketing systems
  • Good typing speed and proficiency in using computers
  • Ability to work in rotational shifts and weekends
  • Bachelor's degree in any field


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