Customer Support Executive

5 days ago


Gurgaon Gurugram Jaipur, India Gunjan Mangal (Proprietor Of Power Solutions) Full time
Description

We are seeking a Customer Support Executive with 0-4 years of experience to join our team. The ideal candidate should have excellent communication skills, be able to multitask, and have a passion for customer service.

Responsibilities
  • Provide exceptional customer service via phone, email, and chat
  • Resolve customer queries and complaints in a timely and professional manner
  • Ensure customer satisfaction by following up on customer interactions
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with other teams to resolve customer issues
  • Identify and escalate priority issues to the appropriate channels

Skills and Qualifications
  • Bachelor's degree in any field
  • 0-4 years of experience in customer service or related field
  • Excellent communication and interpersonal skills
  • Ability to multitask and work under pressure
  • Proficient in Microsoft Office and CRM software
  • Strong problem-solving skills
  • Ability to work in a team environment
  • Fluent in English and Hindi (written and verbal)


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