Customer Support Executive
2 days ago
We are seeking a highly motivated and experienced Customer Support Executive to join our team. The ideal candidate should have 1-3 years of experience in customer support and should be able to provide excellent customer service to our clients. The candidate must be able to work in a fast-paced environment and possess excellent communication and problem-solving skills.
Responsibilities- Answering customer queries and providing information about our products and services
- Assisting customers with their orders and resolving any issues they may encounter
- Handling customer complaints and ensuring that they are resolved in a timely manner
- Providing technical support to customers when required
- Creating and maintaining customer records in our database
- Identifying and escalating issues to the appropriate departments when necessary
- Collaborating with other team members to ensure customer satisfaction
- Bachelor's degree in any field
- 1-3 years of experience in customer support
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Strong problem-solving skills
- Knowledge of customer service software, databases, and tools
- Familiarity with CRM systems
- Ability to work independently and as part of a team
- Fluency in English and one other regional language
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