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Customer Support Executive

1 month ago

Gurgaon Gurugram, India Star Hire Services Full time
Description

We are seeking a highly motivated and experienced Customer Support Executive to join our team. The ideal candidate should have 1-3 years of experience in customer support and should be able to provide excellent customer service to our clients. The candidate must be able to work in a fast-paced environment and possess excellent communication and problem-solving skills.

Responsibilities
  • Answering customer queries and providing information about our products and services
  • Assisting customers with their orders and resolving any issues they may encounter
  • Handling customer complaints and ensuring that they are resolved in a timely manner
  • Providing technical support to customers when required
  • Creating and maintaining customer records in our database
  • Identifying and escalating issues to the appropriate departments when necessary
  • Collaborating with other team members to ensure customer satisfaction

Skills and Qualifications
  • Bachelor's degree in any field
  • 1-3 years of experience in customer support
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Strong problem-solving skills
  • Knowledge of customer service software, databases, and tools
  • Familiarity with CRM systems
  • Ability to work independently and as part of a team
  • Fluency in English and one other regional language