Customer Support Executive

4 days ago

Gurgaon, India LexisNexis Full time

Customer Service Executive

Do you enjoy being part of team that delivers quality customer service?

Are you an experienced agent with a ‘can do’ attitude and enthusiasm that inspires others?

About the Role

About the Team

At LexisNexis, you will work with highly creative minds to explore impossibilities, inspire innovation, and lead the way 21st century legal content is produced, disseminated, and utilised. You have the power to empower those in need and truly make a difference to the lives of people all around the world.

**Responsibilities**:

- Handling and resolving customer queries in line with key metrics
- Ensure enquiries are handled effectively and meeting quality expectations.
- Good communication, well-organized, Self-motivated, independent
- Closely work with Sales, Operations and other key internal stakeholders
- Assist & Support with Projects in order to drive & improve the global goals for CS metrics.
- Customer oriented and good problem-solving skills
- Focus on Customer satisfaction and driven by results
- Willing to meet and support customers on-site where required
- Capable to adapting to constantly evolving technology and support landscapes.
- Product & Back end System Training

**Requirements**:

- Bachelor Degree or Higher Diploma
- 2-3 years in a customer support position.
- Excellent communication and presentation skills.
- Experience in handling customer complaints, troubleshooting and resolution.
- Fluent in Microsoft Word, Outlook, Excel & PowerPoint.
- To work independently but also a strong team player.
- Have patience and the ability to mitigate customer concerns.

**Benefits**:

- a flexible working environment; work life balance
- RELX Benefits

About LexisNexis Legal

We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets and monitoring relevant news. We partner with leading global associations and customers to help advance the Rule of Law across the world.

Every day at LexisNexis, you will work with highly creative minds to explore impossibilities, inspire innovation, and lead the way 21st century legal content is produced, disseminated, and utilised. You have the power to empower those in need and truly make a difference to the lives of people all around the world.

LexisNexis Careers | Legal & Professional | Legal Tech Jobs

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:

Please read our

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