Customer service team lead

4 days ago

Gurgaon, India TBO.COM Full time
Customer Service Team Lead
Tbo.com ( is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.
The TBO journey began in 2006 with a simple goal to address the evolving needs of travel buyers and suppliers, and what started off as a single product air ticketing company, has today become the leading B2 A (Business to Agents) travel portal across the Americas, UK & Europe, Africa, Middle East, India, and Asia Pacific.
Today, TBOs product range from air, hotels, rail, holiday packages, car rentals, transfers, sightseeing, cruise, and cargo. Apart from these products, our proprietary platform relies heavily on AI/ML to offer unique listings and products, meeting specific requirements put forth by customers, thus increasing conversions.
TBOs approach has always been technology-first and we continue to invest on new innovations and new offerings to make travel easy and simple. TBOs travel APIs are serving large travel ecosystems across the world while the modular architecture of the platform enables new travel products while expanding across new geographies.
Why TBO:
You will influence & contribute to Building World Largest Technology Led Travel Distribution Network for a $ 9 Trillion global travel business market.
We are the emerging leaders in technology led end-to-end travel management, in the B2 B space.
Physical Presence in 47 countries with business in 110 countries.
We are notching up our Gross Transaction Volume (GTV) in several billions and growing much faster than the industry growth rate; backed by a proven and well-established business model.
We are reputed for our-long lasting trusted relationships. We stand by our eco system of suppliers and buyers to service the end customer.
An open & informal start-up environment which cares.
What TBO offers to a Life Traveler in You:
Chance to work with CXO Leaders. Our leadership come from top IITs and IIMs; or have led significant business journeys for top brands Indian and global brands.
Enhance Your Leadership Acumen. Join the journey to create global scale and World Best.
Challenge Yourself to do something path breaking. Be Empowered. The only thing to stop you will be your imagination.
Travel space is likely to see significant growth. Witness and shape this space. It will be one exciting journey.
Own a wide portfolio of our Platform Business, India. Primary focus will be on top talent attraction, retention, development, and engagement. Talent Acquisition, Business HR, HR Operations & Leaning will report in apart from relevant COE functions connected to these domains.
Key Responsibilities:
Lead and mentor team members, providing guidance and support to achieve team and individual objectives along with the daily production.
Address challenges and obstacles efficiently, implementing solutions that align with company goals.
Maintain regular reporting on team progress, challenges, and outcomes to higher management.
Identify areas for process improvement and implement strategies to enhance productivity and quality.
Qualifications:
Must have Strong communication, interpersonal skills and excellent problem-solving abilities.
Must have working knowledge of MS office
3+ years of the experience in environment is required
Graduation is mandatory

  • Customer Service Team Lead

    1 day ago

    Gurgaon, Haryana, India Knowbiliti Full time

    Knowbiliti: A Leader in Customer Service Excellence">About the Role:">We are seeking a seasoned Customer Service Team Lead to join our Knowbiliti team. As a key member of our customer service department, you will be responsible for leading a team of customer service representatives and driving excellence in customer satisfaction.

  • Senior Customer Service Team Lead

    4 weeks ago

    Gurgaon, Haryana, India Secretto Full time

    We are seeking an experienced Senior Customer Service Team Lead to oversee the customer service process and manage a team of representatives at Secretto. As a key member of our support team, you will be responsible for creating policies and procedures, resolving customer complaints, and planning training and standardization of service...

  • TBO.COM | Customer Service Team Lead

    5 days ago

    gurgaon, India TBO.COM Full time

    Customer Service Team LeadTbo.com ( is a global platform that aims to simplify all buying and selling travel needs of travel partners across the world. The proprietary technology platform aims to simplify the demands of the complex world of global travel by seamlessly connecting the highly distributed travel buyers and travel suppliers at scale.The TBO...

  • Customer Service Representative

    6 months ago

    Gurgaon, India Cubnet Service Full time

    Responsibilites: - Provide knowledgeable answers to questions about product, pricing and availability - work with internal departments to meet customer's needs **Qualifications**: - Any Graduate can apply - Freshers to 2 years Experience in Customer Support. - Excellent phone etiquette and excellent verbal, written and interpersonal skills - Ability to...

  • Customer Support Team Lead

    4 weeks ago

    Gurgaon, Haryana, India Talent Integrators Full time

    We are looking for a highly skilled Customer Support Team Lead to manage a team of representatives who will provide exceptional customer service and after-sales support at Talent Integrators.About the Role:Oversee the daily operations of the customer service process, ensuring seamless communication with customers.Mentor and develop the skills of a team of...

  • Lead Customer Service Professional

    1 month ago

    Gurgaon, Haryana, India DBS Bank Full time

    Job DescriptionWe are seeking an experienced Lead Customer Service Professional to join our DBS Consumer Banking Group team in Gurgaon, India.About the Role:This is a challenging and rewarding opportunity for a customer-focused professional to work with one of Asia's leading banks. The successful candidate will be responsible for delivering exceptional...

  • Customer Care Executive

    6 months ago

    Gurgaon, India Team Vcosmos Full time

    HC required - 5 - Location - GGN - Model - WFO - Shift timing - 9 am to 8 pm ( 9 hours window for agent ) - Call Type - Outbound Customer Foot fall generation - Training Duration - 5 days - Salary - 19 k - Profile - Grad/UG, 6 months to 1 year Experience, Hindi & English **No VETI Assessment.** Along with Salary there is Agent would have Target - 40 FF per...

  • Customer Service Representative

    6 months ago

    Gurgaon, India Cubnet Service Full time

    Customer Support Executive CTC- 27k + 2k PLI - Work from office - Any Graduate and freshers can apply - Excellent coms - 5 days working with rotational shifts - *Cab and meal facility - Location - Gurgaon Immediate joiners only. **Job Types**: Full-time, Permanent, Fresher Pay: ₹22,000.00 - ₹27,000.00 per month **Benefits**: - Commuter assistance -...

  • Customer Support Team Lead

    3 weeks ago

    Gurgaon, India Zyla Health Full time

    Customer Success LeadIn-office role, GurgaonAbout Zyla ( )Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya...

  • Customer Support Team Lead

    3 weeks ago

    Gurgaon, India Zyla Health Full time

    Customer Success Lead In-office role, GurgaonAbout Zyla ( )Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya...

  • Customer support team lead

    3 weeks ago

    Gurgaon, India Zyla Health Full time

    Customer Success Lead In-office role, GurgaonAbout Zyla ( )Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya...

  • Customer Support Team Lead

    3 weeks ago

    Gurgaon, India Zyla Health Full time

    Customer Success Lead In-office role, Gurgaon About Zyla ( ) Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include...

  • Customer Service Excellence Operations Lead

    3 weeks ago

    Gurgaon, Haryana, India Ikea Full time

    We are seeking an experienced Customer Service Excellence Operations Lead to join our team at IKEA. As a key member of our operations team, you will be responsible for leading daily operations and ensuring excellent customer service delivery.Key ResponsibilitiesLead the daily operation of assigned solutions to enable Service Fulfilment excellence in...

  • Customer Service Team Member

    3 weeks ago

    Gurgaon, Haryana, India IGT Solutions Full time

    Company Overview:Ideal for those seeking a customer-centric role, IGT Solutions is an innovative company providing top-notch services.Job Summary:We are looking for a skilled CUSTOMER SERVICE REPRESENTATIVE to handle customer queries and provide valuable responses in real-time. The ideal candidate will have excellent communication skills in English,...

  • Team lead

    4 weeks ago

    Gurgaon, India Grrow Property Management Pvt Ltd Full time

    Company DescriptionEstablished in 2012, Grrow Property Management Pvt Ltd offers first-class real estate services for both end users and investors. Operating from Gurugram, we have a vast portfolio of properties for sale and rent, providing expert guidance and support to our clients.Role DescriptionThis is a full-time on-site role for a Sales Team Lead at...

  • TRAVEL TEAM | Travel Consultant | gurgaon

    2 weeks ago

    gurgaon, India TRAVEL TEAM Full time

    Profile - Travel ConsultantSalary - upto 25 KLocation - Sohna Road GurgaonExperience - 2 to 3 yearsCompany DescriptionTRAVEL TEAM, located in Gurgaon, is a Corporate travel management company that specializes in domestic & international Air Tickets, Hotel bookings, Leisure Holiday packages, and more. The company aims to deliver excellent service and value...

  • Customer Success Associate

    6 months ago

    Gurgaon, India Lead Infotech Full time

    **Job Discription -** **PURPOSE OF POSITION** Speaking customers. **PRIMARY DUTIES AND RESPONSIBILITIES** - Understanding of Inbound Call Handling. - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and...

  • Team Lead

    4 weeks ago

    Gurgaon, India Grrow Property Management Pvt Ltd Full time

    Company Description Established in 2012, Grrow Property Management Pvt Ltd offers first-class real estate services for both end users and investors. Operating from Gurugram, we have a vast portfolio of properties for sale and rent, providing expert guidance and support to our clients. Role Description This is a full-time on-site role for a Sales...

  • Team Lead

    4 weeks ago

    Gurgaon, India Enser Communications Limited Full time

    Company DescriptionEnser Communications Limited, located across multiple metro cities in India, is a leading provider of IT Enabled Services, specializing in customer acquisition and interaction management. We focus on exceptional consumer understanding, leveraging advanced software platforms to deliver tailored solutions that enhance customer engagement and...

  • TRAVEL TEAM | Travel Consultant | gurgaon

    2 weeks ago

    gurgaon, India TRAVEL TEAM Full time

    Profile - Travel Consultant Salary - upto 25 K Location - Sohna Road Gurgaon Experience - 2 to 3 years Company Description TRAVEL TEAM, located in Gurgaon, is a Corporate travel management company that specializes in domestic & international Air Tickets, Hotel bookings, Leisure Holiday packages, and more. The company aims to deliver excellent service and...